HSBC Group

For any UK based employees wanting to apply for this role, please do not apply via this page.  Instead, please use the following link which will take you to our new Explore jobs / Eightfold Career Hub.

hsbc.eightfold.ai/careerhub/explore/jobs

Any non-UK residents, please continue with your application on this page. 

If you’re looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further.   

We are currently seeking an experienced professional to join our team in the role of Client Connectivity Delivery Optimisation Lead. The base location for this role is London.

In this role, you will transform Client Connectivity by embedding Agile ways of working, implementing our value stream operating model, and shaping a new global delivery framework that delivers best-in-class digital client experiences. This role will report to the Global Head of Client Connectivity Delivery and Performance.

In this role you will:

• Shape and deliver the future-state operating model for Client Connectivity, aligning technology, governance, people and processes to Agile methodologies within a Value-stream construct, enabling digital & payment teams to deliver at pace.

• Drive agile adoption and embed modern delivery practices across global teams, including product, change, technology, and operations.

• Partner with senior stakeholders regionally and globally to influence, align, and implement Value Stream adoption and change at scale.

• Build capability and ensure sustainable transformation through continuous improvement and knowledge sharing across Client Connectivity.

• Establish KPIs and cost/benefit analysis to measure success of agile adoption and operating model transformation, using data to identify improvement opportunities, simplify complex challenges, and deliver measurable business outcomes.

To be successful in this role you should meet the following requirements:

• Previous experience as a transformation lead / Agile coach within a large-scale enterprise environment.

• Experience in organizational design and transformation within a large-scale enterprise environment preferred.

• Strong experience and deep SME knowledge of transaction banking products such as cross-border payments, commercial cards, domestic payments, liquidity and emerging next gen propositions such as embedded banking, connected banking, and fintech partnerships.

• Expertise in operating models, including the design and optimisation of channels, products, operational functions, and core banking infrastructure.

• Strong knowledge of Agile, strategy and operating model design within a financial institution, particularly focused on wholesale clients and transaction banking.

• Ability to influence key stakeholders to help unlock self-organization, autonomy and creativity in the team.

To support you with putting your best foot forward for our internal opportunities, you are invited to take advantage of our CV and Interview workshops, hosted by our Talent Acquisition team. To find out more and register to attend please copy and paste this link into your browser - https://performancemanager.successfactors.eu/sf/learning?destUrl=https%3a%2f%2fhsbcbank%2eplateau%2ecom%2flearning%2fuser%2fdeeplink%5fredirect%2ejsp%3flinkId%3dITEM%5fDETAILS%26componentID%3dLDXX1066V%2d000%2dENGBR%26componentTypeID%3dVILT%26revisionDate%3d1692279360000%26targetStudentSysGUID%3d%26actingAs%3d%26fromSF%3dY&company=hsbcholdin

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com

Telephone: +44 207 832 8500