Job description
Business: Global Banking & Markets
Role Title: Client Relationship Manager
Global Career Band: 5
Location (Country / City ): India/Bangalore
Recruiter Name : Srinivasan S
The Opportunity:
Background / Role of the team
The role of sits within the Data Operations sits within Data and Regulatory Reporting division of MSS Operations.
It is a globally aligned, cross asset operational structure positioned equidistant from the Front Office, Operations, Finance and Risk. Within the portfolio, Consumer Delivery supports the producers of the following domains -
Instrument, Ratings and Calendar Data
Pricing Data
Accounts and SSI Data
Client Contracts
EOD Derived prices
Books and Book Hierarchies
and the associated consumers / consuming systems across the Business.
Consumer Delivery is a global team within Data Ops that sits across all of the above domains. It works closely with the consumers of our data to ensure our service is fit for Business purpose and meeting with our strategic objectives.
What you’ll do:
In this role, you will:
Work closely with the Front Office, Finance, Operations, Risk, Technology, and Architecture teams to support the Data Domain and Data Engineering leads in delivering cross functional solutions within the trusted source
Continually review and enhance the data quality controls, improve operational efficiency by reducing manual processes and ensure that the domain is compliant with new data policies and regulatory requirements
Support the delivery of projects and other strategic business outcomes
Provide guidance and oversight to the Operational Hub team in India to prioritise competing objectives, enhance their subject matter expertise and deliver on Data Domain strategy
Objectives
The key aspects of the role are as follows -
Support Regional and Global head of Consumer Delivery Markets in managing consumer relationships with Global Markets & Europe including attendance at governance meetings, meeting with external clients as required, providing insightful metrics re quality and performance of service, handling escalation of issues and evidencing management of consumer risk.
Support Regional Head of Consumer Delivery in proactive capture of client/ consumer motivations, industry observations and regulatory developments
Work with the Data Domain as the ‘voice of the Consumer’ overseeing and directing quality of service expectations
Correctly articulate the consumer ask into tangible measurable Data Domain objectives
Develop performance measurements through comprehensive KPI and descriptive context providing KRI. Set standards to meet consumer quality targets which are properly and consistently defined, agreed and executed.
Through continuous improvement proactively direct the Data Domains to reduce errors, issues and complaints
Influence consumers to trusted source adoption and support implementation journey
Attend or chair consumer/client meetings and review meetings as required. Host client visits in Data Domain due diligence, setting the agenda and ensuring positive outcomes
Support in implementation of the CIB Organisational structure to ensure clarity of roles and responsibilities through the organisation and effective delivery of SLAs, Consumer and End Customer value and mobilise and deliver on strategy
Support in enhancing Trusted Source API to reduce infra costs, enable faster adoption and support delivery of market data cost reduction targets
Support Trusted Source adoptions/ Instrument Integration
Support Regulatory and Client Driven Change. Key data operations programmes and other strategic initiatives
Support the Delivery of CTA and CTB funded Projects and other strategic deliverables
Develop collaborative and effective partnerships with key consumers to move towards a Consumer Lead service and to ensure that Data Ops driven change is supported and prioritised.
Observation of Internal Controls:
Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.
Understands, follows and demonstrates compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which the jobholder is involved, specifically Internal Controls and any Compliance policy including, inter alia, the Group Compliance policy.
Requisitos
What you will need to succeed in the role:
Skills /Experience
10+ years industry experience in a Global Trading environment dealing with cross asset regulatory issues from Front office through middle and back office.
An individual who can work collaboratively with multiple stakeholders to drive project and business initiatives and manage competing deliverables
Data driven role, so the candidate should have experience in Reference Data management, data improvements and data quality controls
Experience in driving complex and large data / strategic initiatives through to delivery
Knowledge of Markets & Securities Services Front-to-Back business processes and how data is used within the business with a strong desire and ability to learn quickly
Excellent communication and interpersonal skills (written and spoken) – comfortable with detail, and talking at senior levels
Strong critical thinking skills with a proactive and constructive attitude. Doesn’t hesitate to challenge the status quo
Ability to identify and mitigate data risks with the ability to understand materiality of data risks and prioritise / differentiate response accordingly.
Proven track record of taking ownership and responsibility for work and be comfortable working independently
A good working knowledge of operational processing across a range of regulatory asset classes
A highly developed understanding of the services offered by data service providers in the MSS OPS space (i.e. Refinitiv, IHS Markit, Bloomberg, Golden Source, AC Alveo).
Influence and driving the right solutions and approach for our consumers.
Collaboration and obtaining feedback from consumers to understand user needs and wants to drive solutions that deliver value.
Working with the change community to support the transformation of ways of working. This includes tooling, coaches and implementing measures to track improvements delivered.
Demonstrate a commercial mind-set when proposing/deciding on strategy.
Leverage network to influence change, achieve globally aligned processes, systems and communication.
Highly skilled in use of MS Office tools, particularly MS-Excel, Word and Powerpoint, plus relevant project reporting and management tools (Clarity and MS-Project, Jira, Confluence, Sharepoint)
Skilled in negotiating with stakeholders and subject matter experts to balance the need to deliver change rapidly with the need to deliver change in a governed manner in line with HSBC policy.
A can-do attitude; self-motivated, enthusiastic and proven fast learner
Structured approach able to efficiently manage multiple tasks
Takes ownership of tasks assigned to ultimate resolution
Strong team player, working in collaboration with stakeholders across HSBC
Continuous improvement mind set and behaviour, and works constructively to instil that in others
An appreciation and respect for local cultures, and ability to both influence and work effectively with them
Link to Candidate User Guide:
(Or)
Go to the below link and type “IND GSC : IJP Applicant User Guide” in search bar. https://hsbchrdirect.service-now.com/hrsp?id=hrdirect_employee_dashboard
You’ll achieve more at HSBC
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
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***Issued By HSBC Electronic Data Processing (India) Private LTD***
Nombre del recruiter
Srinivasan S
Email del recruiter
srinivasan.s@hsbc.co.in