Job description
Business - Client Management Operations
Open positions: 1
Role Title: Client Service Specialist GSC’s
Global Career Band: 7
Location (Country/city)- India-Bangalore
Recruiter Name : Sumana P
Why Join us:
Guidance Notes:
- This job profile provides a broad overview of the Job Category Client Management and is not intended to exhaustively describe the role.
- The Service Specialist supports liquidity and cash management queries for across the spectrum of Global Payments Solutions (GPS) customers including Financial Institutions, Multi-National Corporations and Local Corporates. They provide service and query management end to end for all GPS products.
What you’ll do:
Basic Job Expectations
- Open daily cases to track inquiries and manage cases to resolution within agreed timeline.
- Resolve assigned cash management inquiries for all payment types (wire transfers, ACH, checks, RTP), commercial cards, statements, billing, reporting, receivables and other core cash management services.
- Monitor active case dashboard; resolve any/all identified issues promptly and escalate concerns to management as appropriate to ensure timely awareness of any material concerns.
- Ensure that the process productivity, quality and customer experience requirements are met in accordance with standards set.
- Protect sensitive client and bank information by ensuring documents, computers, files, and all confidential matters are appropriately handled as set forth by policy.
- Ensure all activity documentation is complete to provide performance tracking.
- Complete other responsibilities, as assigned.
- Establish and maintain excellent working relationships with the key HSBC stakeholders.
- Strong written and oral communication skills.
- Ability to adapt to changing priorities while managing requests from multiple stakeholders.
Customer Engagement
- Provide a clear and concise response to their client queries.
Requisitos
What you will need to succeed in the role:
Essential
- Previous service experience will be an advantage.
- Good level of business acumen and commercial awareness.
- Strong communication skills, both written and verbal.
- Strong interpersonal skills and ability to interact and build relationships with internal and external stakeholders.
- Comfortable working in a fast-paced work environment; continually changing lines of communication, technological advances etc.
- Time management and organization skills with ability to manage multiple time sensitive tasks.
- Analytical mindset.
Desirable
- Experience working in an International Global Banking environment or International Treasury setting.
- Basic knowledge of HSBC Group companies and product ranges .
Link to Candidate User Guide:
(Or)
Go to the below link and type “IND GSC : IJP Applicant User Guide” in search bar. https://hsbchrdirect.service-now.com/hrsp?id=hrdirect_employee_dashboard
You’ll achieve more at HSBC
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
***Issued By HSBC Electronic Data Processing (India) Private LTD***
Nombre del recruiter
Sumana Penumala
Email del recruiter
sumana.penumala@hsbc.co.in