HSBC Group

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. 

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

Department- Connectivity, CTO

In this role, you will:

• DevOps engineer role with expertise in JAVA, to manage HSBC IVR platform for banking applications. Providing Day 2 Support for IVR Infrastructure L2/L3
• Handling and maintaining IVR infrastructure and its security for Linux and Windows platforms.
• Collaborate with business stakeholders and cross-functional teams to understand requirements and provide effective solutions.
• Managing all the operational oversight needed for the platform and IVR application with day-to-day activities including Incident, Problem, & Change Management.
• Work on critical / complex incidents, able to analyze issues, search through code/config, and ensure resolution within SLA.
• Align to business partner's goals for the Technology / Domain / RTB Operations and deliver goals as per agreed schedules & specifications.
• Strong interpersonal skills – good judgement, assertiveness, high level of communication skills to achieve effective stakeholder management, build consultative relationships, and ability to collaborate directly with a variety of clients (business, development, compliance, etc.)
• Understand & analyze changes in technology & process across the Group / regions that would impact production environment & support of builds & tools.

To be successful in this role, you should meet the following requirements:    

• 12+ years of experience in Contact center or background in Telecom domain
• Familiarity with telecom systems and platforms like Interactive Voice Response and Media Bar, Computer telephony Integration,Text to Speech, Genesys, Excellent programming skills in Java, J2EE, Spring Basics, VXML, CCXML
• Extensive experience in managing IVR and knowledge on Linux commands, Shell / Python scripting, web services and APIs, Oracle and MSSQL Database.
• Expert with agile methodologies and CI/CD tools such as Git/GitHub, G3, Jenkins, Maven, etc. and monitoring tools like AppDynamics, Splunk
• Familiar to production support processes like Change, Incident, and Problem management processes.
• Excellent in troubleshooting, problem solving and analytical skills in a complex, distributed environment.
• Good communication and leadership skills, ability to work closely with cross-functional teams, stakeholders, and overseas customers.
• After hours on-call support is required.  These hours can be unpredictable at times.

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HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. 

Issued by – HSBC Software Development India