HSBC Group

Business: Risk and Compliance Assurance Services

Open positions:  1

Role Title:   DECISION SCIENCE AVP RCAS – ANALYTICS GSC’s

Global Career Band: GCB 5

Location (Country/City) :  India - Bangalore / Hyderabad / Kolkata

Recruiter Name :  Kiran  

Why join us?

• Global Service Centers are an integral part of Global Operations. Automation and Analytics Team is a team within Group Chief Controls Oversight Office (GCCOO) as part of GSC acts as the analytical powerhouse by leveraging analytical thought process with business knowledge to gain critical insights to make better and informed business decisions. 
• The Automation and Analytics Team provides analytical solutions & Information management to various HSBC portfolios and Business Units. The Analytics Team’s focus is on using logical thought process and relevant statistical techniques to understand and analyses product portfolio metrics and risk behavior to arrive at value-based optimum decisions. 

Decision Science Analyst should be able to- 

• Partner with functional business leaders in developing high quality analytical solutions 
• Partner with various Business teams / IT teams to develop Automation and Analytical solutions 
• Data Implementation Checks and Quality Assurance 
• Developing Statistical models and data frameworks  
• Develop end-to-end automated analytical solution  
• Data visualization is an added advantage 
• Examine, interpret and report results of analytical initiatives to stakeholders in leadership and product teams. 

What you’ll do:

• Should be able to support the development of automated assurance solutions, collaborating with the other lines of defense to prevent duplication of efforts/ costs.
• Collaboratively work in cross-functional projects using advanced data modelling and analysis techniques to discover insights that will guide strategic decisions and uncover optimization opportunities.
• Create Data Analysis to support Risk Management, Controls Testing and Assurance Priorities
• Well versed with Trend Analysis and Dashboard Creation based on Visualization technique.
• Should be able to build and maintain effective relationships with internal and external stakeholders.
• Partner with various Business teams / IT teams to create deployment roadmap and manage the same effectively.
• The role holder may have direct line management responsibility, and if needed should be able to coach or help develop other A&A staff.

Impact on the Business

• To support the Business by providing vital input for strategic planning by the senior management which enables effective decision making along with addressing unforeseen challenges.
• The team leverages the best of data and analytics capabilities to enable smarter decisions and drive profitable growth.
• The team supports various domains ranging from Regulatory, Operations, Procurement, Human Resources, and Financial Crime Risk. It provides support to various business groups and the job involves data analysis, model and strategy development & implementation, Business Intelligence, reporting and data management.
• The team addresses range of business problems which cover areas of business growth, improving customer experience, limiting risk exposure, capital quantification, enhancing internal business processes etc.
• Proactively identify key emerging compliance risks across all RC categories and interface appropriately with other RC teams and senior management.
• To provide greater understanding of the potential impact and associated consequences / failings of significant new or emerging risks.
• To provide innovative and effective solutions based on SME knowledge that assists the Business / Function.
• Proposing, managing and tracking the resolution of subsequent risk management actions.  
• Successfully establish GSC capability to support Analytics and Automation activities.
• Regular updates and feedback obtained from the different teams and Business Functions, who in turn provide positive feedback on support provided. 
• Execution of data analytics in line with the Risk Management Framework requirements.

Customers / Stakeholders

• Face key Business decision makers with all the stakeholders and ensure a clear and open channel of communication with management so information, questions, and concerns of HSBC can be directed to the proper stakeholders in a prompt and efficient manner with minimum conflict.
• Ensure that management in Global Businesses and Functions are advised of matters arising, and emerging trends from analytics.
• Develop/maintain positive and professional relationships with all key external stakeholders.
• Develop and maintain a collaborative working relationship with CA senior management and external stakeholders, while ensuring independence of an assurance function.
• Attendance at appropriate meetings, providing insight into assurance activities.
• Positive internal and external stakeholder feedback.
• All written outputs are clear, accurate, concise and well-articulated.

Leadership & Teamwork

• Support development and communication of a clear vision for Decision Science Team that is aligned to the overall HSBC vision, Values and goals, and inspires and engages people to create an inclusive, high performing, customer-centred culture.
• Support in developing and motivating the leadership team to attract, retain and develop the capacity, capability and talent to provide for succession and ensure delivery of business objectives.
• Set expectations, share best practice and manage, monitor, coach and develop team to ensure that they maximise their performance, meet the required standards, and continuously develop their capabilities and experience.
• Enable and drive training and knowledge sharing initiatives to enhance analytical skill set.
• Observation and feedback from key stakeholders.
• Colleagues have available for use documented processes and procedures.
• Collaborative working relationships between different teams are established.
• Engagement of team in Training or certification programmes.
• Ownership of Data Quality, Data Visa or Cloud initiatives.

Operational Effectiveness & Control

• Deliver repeatable and scalable analytics through the semi-automation of L1 Financial Crime Risk and Regulatory Compliance Risk Assurance controls testing. Here, Compliance Assurance will develop and run analytics on data sets which will contain personal information such as customer and employee data.
• Compliance Assurance provides independent assurance services to assist HSBC in the timely identification, evaluation and mitigation of regulatory and financial crime risks. We are responsible for testing the effectiveness of the management of regulatory and financial crime risks and assessing whether the business is operating in line with relevant laws, regulations, principles and HSBC Group standards, including whether the Compliance sub-functions are designed appropriately and operating optimally.
• Establish and maintain a robust and efficient control environment to ensure good operational, financial and project management and compliance with HSBC policy and procedures, together with early identification and effective resolution or escalation of issues that arise.
• Support the development, implementation and maintenance of management information, analysis and reporting framework that supports and informs timely and effective business management and decision making at all levels.
• Observation of line manager and feedback from key stakeholders.
• Consistent approach to MI & Reporting across all the regions.
• Project documentation is updated and developed to reflect Business value addition and improvement in process efficiency or reduction in risk.
• MI accurately reflects findings & trends across all regions.

Major Challenges (The challenges inherent in the role that require a continual test of the role holder’s abilities)

• HSBC operates in an increasingly complex and challenging regulatory environment.  There is significant challenge in striking a balance between the demands of regulators and the Group’s shareholders and customers.
• Assisting and enhancing the solutions as per the revised way in which business is conducted in order to manage these risks.
• Against this period of considerable regulatory change and development, and as regulators develop their own understanding of compliance risk management, the role holder must maintain a strong knowledge and understanding of regulatory development and the evolution of the compliance risk framework, risk appetite and risk assessment methodology.

Role Context (The environment and operating conditions of the role including the extent of guidance and authority)

• Collaboratively work in cross-functional projects using advanced data modelling and analysis techniques to discover insights that will guide strategic decisions and uncover optimization opportunities.
• Build, develop and maintain reporting systems, data automation systems, dashboards and performance metrics support that support key business decisions.
• Design and build and automate technical processes to address business issues.
• Contribute the design and delivery of reports and insights that analyse business functions and key operations and performance metrics.
• Organize and drive successful completion of data insight initiatives through effective management of collaboration with stakeholders.
• Communicate results and business impacts of insight initiatives to stakeholders / line managers.

Management of Risk (Operational Risk / FIM requirements)

• The jobholder will ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organisation.  This will be achieved by consistently displaying the behaviours that form part of the HSBC Values and culture and adhering to HSBC risk policies and procedures, including notification and escalation of any concerns and taking required action in relation to points raised by audit and/or external regulators.
• The jobholder is responsible for managing and mitigating risks in their day-to-day operations by automating and analytical solutions.  The jobholder should ensure they understand their position, and act accordingly in line with operational risk policy, escalating in a timely manner where they are unsure of actions required.
• The role holder is responsible for helping to ensure that analytics work is to CA standards and in accordance with the Group Standards Manual and Compliance FIM.
• The jobholder should comply with the detailed expectations and responsibilities for their core role in operational risk management through ensuring all actions take account of operational risks, and through using the ORMF appropriately to manage those risks.  This will be achieved by:
• Continuously reassessing risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.

Observation of Internal Controls (Compliance Policy / FIM requirements)

• The jobholder will adhere to, and be able to demonstrate adherence to, internal controls and will implement the Group compliance policy by adhering to all relevant processes/procedures.
• The term ‘compliance’ embraces all relevant financial services laws, rules and codes with which the business has to comply.  This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.
• The jobholder will implement measures to contain compliance risk across the business area.  This will be achieved by liaising with Compliance department about business initiatives at the earliest opportunity.  Also, and when applicable, by ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimising relations with regulators.
• Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.

What you will need to succeed in the role:

• 1-3 years of experience in Audit, Control testing or Compliance function is an added advantage.
• At least 7-10 of overall Industry experience
• At least 6 years of hands-on analytics experience solving complex business problems using data
• Relevant analytics experience in a complex organisation (e.g. banking, large financial services institution, Big 4 firm)
• Strong analytical skills with business analysis experience or equivalent. In-depth knowledge and understanding of        financial-services/ banking-operations is a must.      
• Outstanding organisational and planning skills with experience of management of multiple initiatives, with knowledge on when and how to re-prioritise, or escalate as required          

Technical Skills (Intermediate to Advance level) :

• Extensive experience and proficiency working in Python and other Data Science Tools(SQL,Teradata etc) to perform data analysis
• Strong proficiency in visualization tools such as QlikSense/Other visualization tools.
• Experience in data science and other machine learning algorithms (For e.g.- Regression, Classification) is an added advantage
• Experience in Data Engineering skills – Building data pipelines using modern tools / libraries (Spark/Hadoop or similar)
• Experience in AI / ML Space and Data Engineering skills – Building data pipelines using modern tools / libraries (Spark or similar) would be an added advantage.
• Experience in working with cloud technologies like GCP. Experience in  AWS or Azure would be an added advantage.. 
• Experience in process documentation and version control management (GitHub, JIRA etc.)
• Familiarity with Dev-Ops tools like, Continuous Integration (CI)/ Continuous Development (CD) pipeline, Jenkins, Ansible ,Docker , Kubernetes  (containers) is good to have.

What additional skills will be good to have?

• A proven track record of mentorship/coaching would be an added advantage.
• Ability to nurture strong relationships with stakeholders, both internally and externally
• Strong inter-personal skills and excellent communication, dealing with senior executives;
• Delivery focused; demonstrating an ability to work under pressure and within tight deadlines
• Excellent planning, prioritisation and documentation skills are essential
• Enthusiastic, pro-active, self-starter with a drive to deliver high quality monitoring standards;
• Effective and concise verbal and written communication skills;
• A proven track record of quickly acquiring new skills and expertise;
• Lateral, creative thinker with good problem solving and analytical skills;
• High level of professional attitude and personal integrity.

Link to Candidate User Guide:

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Go to the below link and type “IND GSC : IJP Applicant User Guide” in search bar. https://hsbchrdirect.service-now.com/hrsp?id=hrdirect_employee_dashboard

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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