HSBC Group

Business: WPB Global Transformation Centre

Open positions: 1

Role Title: Delivery Enablement Manager GSC’S

Global Career Band: 5

Location: Bangalore, Hyderabad

Recruiter Name: Sumana PENUMALA 

Why join us?

• The Wealth and Personal Banking (WPB) business group of the bank helps customers to take care of their day-to-day finances and to manage, protect and grow their wealth. HSBC provides more than 54 million customers worldwide with a full range of personal financial services, including current and savings accounts, mortgage loans, car financing, insurance, credit cards, loans, pensions and investments.
• The Project Management Office (PMO) within WPB, supports the business’s high priority and significant change programmes and the strategies of the Business. We provide services to Value streams, Regional Portfolios, Programmes and Projects across the business. The PMO help ensure benefits of change are realised and investments are focused on delivering value to the customers through portfolio management, training, resource planning, and project coordination.

The Opportunity:

• The WPB PMO Programme and Project Services Manager leads the Project Management Office (PMO) of a Value Stream/ Sub-Value Stream, is a professional able to support the change initiatives within the Value stream (VS) independently, acts as a right hand of the Value stream (VS)/ Sub-value stream (SVS)/ Delivery leaders.
• The activities of the PMO are centralized around the VS Governance, assurance, resource and work planning & control, budget management, benefit management and change management. This role will act as a source of guidance and provide governance and metrics to the global change initiatives and in supporting the delivery leaders for making strategic decisions. This role is responsible for following the HSBC Change Framework, using the standard project management tools aligned to the groups Strategic Tooling Spine such as Clarity, JIRA, Rally, and working closely with their colleagues the WPB Transformation team.

What you’ll do:

• Support the successful delivery of VS outcomes in line with agreed delivery plans
• Drive inputs/outputs for Programme Increment (PI) Planning and synthesize QBR memo updates
• Co-ordinate & prepare materials for key VS/SVS ceremonies.
• Design & manage delivery dashboards for insightful visualisation of flow of Capabilities and Features from Idea to Done, to support decision-making.
• Ensure data is accurate and reporting the latest status for all the key parameters ( Features and Capabilities)
• Guardian of the change governance. Help provide oversight across Global and markets
• Facilitate Change control around investment planning, scope, OKRs, features/capabilities
• Ensure the delivery pipeline is connected with financials and within capacity
• Collect thematic learnings from retrospectives to ensure cross implementation (from a VS perspective)
• Monitor & control the VS investment allocation, benefit projection & ensure they are captured in standard tooling
• Manage financial guardrails, ensure controls are in place and variances are tracked
• Manage resource capacity pattern
• Monitor & control VS, SVS Commercialization tracking
• Provide holistic view of the VS/ SVS’s financial performance and ensure those are in line with defined portfolio strategy, customer & business outcomes and OKRs
• Manages Risks and Issues through appropriate tracking and involving key members of the VS/ SVS team as appropriate
• Maintain continuous improvement plans to support the new Ways of Operating.
• Act as Change leader or SME in case of new initiative of business, strategy change, tooling migration, etc.
• Ensure compliance to HSBC Change Framework, FIM, SAFE, AGILE etc
• Manage any PMO Analysts in the team to ensure they deliver quality work and meet the expectations of the programme
• Above list is not exhaustive & covers core responsibilities expected of the resource securing the role. Addl responsibilities may form part of the role depending on the project, programme or portfolio where the resource is assigned / on boarded.

What you will need to succeed in the role:

Soft Skills:

• Solid stakeholder management skills with a consultative approach to engaging with internal clients
• A strong team player, proven team leadership potential
• Strong planning and organizing, ability to see the big picture
• Good written and verbal communication skills
• Strong attention to details and technicalities

Hard Skills:

• Master’s or Bachelor’s degree
• 8-12 years of proven work experience as a Project Management Officer or similar role in product/ services organisations
• Knowledge of industry standards in project, programme, portfolio management
• Strong Knowledge of Microsoft Office (Excel, PowerPoint, Word), PPM Tools, Collaboration tools
• Working knowledge of coordinating projects run in Agile methodologies
• Excellent organizational and technical abilities
• Good interpersonal and multi-tasking skills
• Relevant training and/or certifications as a Project Management Officer

What additional skills will be good to have?

• HSBC Change Framework, Group Tools such as Clarity / Jira / Confluence / GPDM
• Thorough understanding of Billing process, Cost Allocation Methodology, Cost recharges, Value stream Investment Plan, Management & reporting (Investments + Benefits) including GPDM Hierarchy
• Relevant industry certification preferred PMP/P3O/MSP/MOP
• Experience in managing a team
• Certification in Agile.

Link to Candidate User Guide:

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Go to the below link and type “IND GSC : IJP Applicant User Guide” in search bar.

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You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.” 

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