HSBC Group

A Career with HANGSENG-CN

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-caliber talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages./EL

Being rooted from Hong Kong for over 9 decades, Hang Seng's Wealth and Personal Banking (WPB) grows with our community and partners across mainland China and Hong Kong, providing world-class solutions to our retail customers in everyday banking, lending and wealth through seamless platforms and services.   

GCB 05

Principal responsibilities

• ·         Establish and strengthen relationship with existing Prestige (“PSE”) and Prestige Private (“PP”) customers to build and enlarge the customer portfolio by providing retail banking services, quality after-sales services and encouraging MGM from existing customers.
• ·         Achieve various business expectations assigned by management by exploring new affluent customer segment and providing a series range of retail banking services including general banking services, wealth management solutions and protections.
• ·         Grow customer portfolio AUM by offering excellent services to customers to increase the share of wallet of the existing customer relationship.
• ·         Provide excellent sales and services to maximize customer satisfaction by ensuring PSE and PP customers’ orders / requirements are executed / met in a professional manner and ensure the whole sales process is compliant.
• ·         Facilitate common customer’s service needs within HACN’s cross-border service scope and local regulatory requirements.
• ·         Satisfy customer’s financial needs e.g. by conducting financial planning discussions and reviews with customers, communicating with relevant department to offer the customers customized products.
• ·         Co-work with ZM, SBMs, IS, IC, and counter teams to satisfy customers’ financial needs.
• ·         Ensure strict compliance with external regulations and internal policies / guidelines issued by HACN CVM, Branch Network, INA, CMP, Risk, etc during sales process and daily operations.
• ·         Ensure to conduct products sales and service processes by adhering to internal/external requirements and guidelines
• Ensure all compliance, control measures and conduct operational risk management for business development force are undertaken

• University graduate in Business Administration, Finance, Risk Management or related discipline
• 5 -10 years' related experience
• Able to work under pressure and independently
• Strong learning and organizational ability