HSBC Group

If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

First Line Risk and Control Manager 

Objective

·         MSS Operations has been building its presence in the Mexico GSC since 2023. We are looking for a very motivated individual to join our Non-Financial Risk Team and be a critical member of our broader MSS Operations Team on the ground

·         The Americas NFR Team is looking for a candidate who will be part of the management and delivery of the MSS NFR strategy & culture to the various Operations business lines within Mexico GSC and the rest of Latin America.

·         The successful candidate will be one of the main points of contact for risk and control operations management for the Latin America region.

Activitites.

·         The role holder will be responsible for implementing strong risk management processes and frameworks, proactively supporting various Operations business lines within risk appetite.

·         The role holder will help deliver exceptional overall governance, mobilisation and management of a robust and effective control framework across the region.  Working within the governance framework, the role holder must support the various business lines and broader region to provide clear sight of emerging risks and incident trends across their function, resulting in proactive and timely responses.

·         They will work closely with the various US/ Latin America business sectors and colleagues within MSS NFR team to maintain a forward looking function and will help support their business line with the  delivery of the MSS Operations strategy for risk reduction.

·         The role holder will need to be deeply connected with the teams, understanding the challenges across the Operations function and will strongly lead improvements to the global process environment in an ambitious and agile manner, ensuring progression to a more standard, sustainable and optimized way of delivering operational processes.  They will strengthen controls and HSBC’s ability to achieve cost efficiencies in line with market, client demand and service expectations. In particular, the role holder will lead the controls review for key strategic change programmes within their remit, ensuring that optimum control design is achieved and transformation risk is minimised.

·         The role holder will also enage with the 2LoD and 3LoD teams, acting as the key interface to MSS Operations, and supporting Operations management in settting strategy and direction for remediation of high risk findings to ensure similar risk issues are proactively mitigated across MSS Operations.

·         Knowledge:

o    Deep understanding of HSBC Group structures, values, behaviors, processes and objectives

o    Strong intimate knowledge of HSBC’s various Global business and functions, ideally within MSS

o    Good working knowledge of Operations functional area and varying degrees of appreciation for risk management strategies, capabilities, and governance

o    Strong knowledge of the external environment – regulatory, political, competitors, innovation etc. 

·         Experience

o    Proven experience of positive, challenging interactions with Senior Management

o    Proven ability in working across multi-disciplinary and multi-cultural diverse work environments

o    Possess strong analytical background and critical thinker, sound judgement on sensitive/gray areas

o    Proven ability in successfully identifying, designing and implementing large-scale, complex global / regional change programmes

o    Successful experience in developing and retaining critical talent and building an effective leadership team

o    Proven ability to articulate complex issues concisely and in clear language

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritized.

At HSBC we offer our colleagues a greater number of leave days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care. 

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued by HSBC Electronic Data Process Mexico Private LTD***