HSBC Group

Business: Global Payments Solutions

Open positions:1

Role Title: Fraud Investigation Lead GSC’s

Global Career Band: 4

Location (Country / City ): India-Bangalore/Hyderabad

Recruiter Name : Anusha Balakrishna

The Opportunity:

• Client Connectivity (Channels and Client Implementation) Operations is a part of GPS Operations and delivers a centralized operations utility for HSBC's Corporate Implementation and Digital Channels (including HSBCnet, Host-to-Host Connect, and SWIFT net) supporting payments, cards, receivables, liquidity, trade, supply chain finance, custody, securities services, and money market trading solutions globally across Europe, Asia, Middle East, North and Latin America.
• The team caters to CIB customers of HSBC and provides service and support for the customer digital lifecycle across GPS, GTRF, Private Bank, Innovation, and HSS products. It spans across 6 Global Service Centers (Bangalore, Hyderabad, Guangzhou, Krakow, Cairo and Mexico).
• The job holder is responsible to lead and manage Fraud investigation team. The job holder is responsible for overseeing the detection, investigation, resolution and reporting of suspected fraudulent activities in HSBCnet and other supported e-Channels (e.g. HSBC Connect, Corporate Treasury API, Swift FIN Concentrator, etc). The job holder will ensure compliance with internal procedures and external regulations and drive continuous improvements in fraud prevention strategies.

What you’ll do:

• Oversee complex, sensitive or high impact investigation involving internal and external fraud.
• Investigation of fraudulent payments and logons for channels. This includes looking into a number of payments, understanding if they are related or common threat scenarios, determine necessary actions to take (e.g. Release payments, suspend users, etc.). Ensure records are kept related to the investigation of frauds.
• Conduct root cause analysis of fraud cases and provide recommendations to strengthen controls and reduce risk exposures.
• Orchestrates first line of defense for Fraud & Cybersecurity incidences that arise out of transaction monitoring.
• Programme and project management for security and fraud improvements and projects. Own project planning and actions leading to seamless deployment of all global fraud projects impacting channels. The key outcomes and success criteria include focus on service delivery, operational efficiency, improvement of service quality, and reduced cost of the overall function.
• Working with Fraud Rules team in the management and creation of alert rules based on recent and emerging fraud trends.
• Make recommendation on changes to fraud detection systems, channels and procedures to help continued reduction of customer fraud.
• Security and Fraud Questionnaires for Channels from Regulators or Customers – Build a inventory/library with approved responses and respond to questionnaires that come in from customers, internal teams or regulators.
• Craft internal and customer facing communications on how to prevent, detect and manage frauds
• Work with business product owners, IT and Cyber Security teams to identify security & fraud risk controls and ensure implementation
• Respond to customer and regulator queries on security and fraud prevention controls
• Run appropriate governance forums, review of Key Performance Indicators (KPIs) and efficiency blockers.
• Enable Client Connectivity Operations to proactively identify, manage and prioritize applicable Fraud & Cybersecurity controls, as well as facilitate the execution and implementation of these controls.
• Develop and implement fraud investigations frameworks, protocols and polies in line with industry best practices and regulatory expectations.
• Partner & work cohesively with regional business partners, functional leads (GSC/Non GSC) and product partners in effective KPI/KRI management & strategic roadmap design.
• Responsible for creating/sustaining continuous improvement & learning culture within the teams by implementing training and personnel development framework for new hires as well as existing staff.
• Mentor & coach other team members and share knowledge. Effectively communicate, guide and motivate others.  Demonstrate commitment to individual high-performance standards whilst promoting a team culture.
• Support internal audits and assurance reviews of our fraud and FCC controls.

Role Context

• To function effectively, the role holder should possess a strong experience in Fraud investigation/controls/prevention.
• Job holder should be mature, able to work under pressure and able to self-motivate and motivate team members in a challenging environment
• Strong interpersonal and influencing skills are required, together with the ability to build a network of contacts, form strong working relationships and influencing senior colleagues across the Group.
• The role requires proven experience of working successfully with global projects, exposure to technology and automation, ability to deliver solutions that satisfy a challenging business agenda.
• The role requires good project management skills with ability to translate long term vision into actionable actions aimed at delivering to timelines.
• Critical thinking and process knowledge (internal to HSBC and external to the market) are key in defining and executing the agenda on future fit operating model.
• Understanding internal organization structure and navigating delivering consistently on the business objectives (KPI, Risk, Business & Strategy)
• Effective decision making with a high degree of judgement skills.

Observation of Internal Controls

• The role holder will adhere to and be able to demonstrate adherence to internal controls.  This will be achieved by adherence to all relevant procedures, keeping appropriate records and where appropriate by the timely implementation of internal or external audit points, issues raised by the regulators, CCO or other similar control authorities and functions.
• Effectively manages and reports and resolves/escalates for resolution concerns raised by all lines of defense.
• Understands, follows and demonstrates compliance with all relevant internal and external rules, regulations and procedures that apply to all elements of client servicing and conduct of the business, in which the role holder is involved, specifically Internal Controls, Fraud procedures, external Regulatory requirements and all relevant Compliance policies including the Group Compliance Policy
• Ensure the most effective process is being used end-to-end to support the requirements of the business and to meet the required controls, identify issues and gaps and put in place activity to resolve these
• Adhere strictly to compliance and operational risk controls in accordance with HSBC and regulatory standards, policies and practices, report control weaknesses, compliance breaches and operational loss events.

What you will need to succeed in the role:

Functional Knowledge

• Applicant should have 7+ years of experience in channels and/or payment fraud expertise.
• Demonstrate experience handling complex, sensitive and high-profile fraud cases.
• Proven ability to lead a large team to deliver strong performance, effective governance and day-to-day controls, clear planning, communication, reporting and MI, risk and issue management .
• Building effective senior stakeholder relationships at a global/regional level. Confidence to constructively challenge the agenda to help the team deliver in a consistent and controlled manner
• Strong project management, analytical and facilitation skills to ensure business needs and effective solutions can be quickly and clearly defined.
• Ability to draw connections between Fraud & Cybersecurity requirements and business initiatives, anticipating impediments and supporting the product teams to clear the path proactively
• Highly energetic, resilient individual capable of managing cross country team, with ability to prioritize competing demands
• Strong strategic planning and execution skills, including business case development and benefits realization

Link to Candidate User Guide:

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(Or)

Go to the below link and type “IND GSC : IJP Applicant User Guide” in search bar. https://hsbchrdirect.service-now.com/hrsp?id=hrdirect_employee_dashboard

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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