HSBC Group

Open positions: 1

Global Career Band: 6PM

Why join us? 

Fraud operation act as a security guard of the bank, it is a critical element of the WPB credit risk management life cycle which minimize potential losses, protect customer and bank interest by effective customer/account activities monitoring, detecting and preventing fraud for credit card, loans, insurance applications, the process includes contact customers to verify the details and take necessary actions based on the responses received from the customers. Review, investigate, remediate and escalate fraud risk matters in line with Global Fraud procedures.

The Opportunity:  

Fraud Operation Manager oversees operational performance and minimizes risks for their area, whilst ensuring compliance with operational policies, procedures and practices as well as in-line with the group and company policies and standards. Manager is responsible for leading performance at a departmental/functional level, leveraging the performance of  Fraud Officer, Senior Fraud Office and Fraud Ops AMO – transferring/enhancing skills and knowledge, increasing engagement and role capabilities. Operation Manager is responsible for optimizing the efficiency and effectiveness of their area, establishing and managing the operational functions required for delivering positive, sustainable outcomes for our customers. Leading the team of Fraud Prevention and Detection processes constantly working towards combating fraud and protecting the Bank and our customers from losses and fraud risk.  

What you’ll do:     

• Fraud Operation Manager is an honest, competent, inspiring and forward-looking leader who takes ownership for working across the department/function and organization to serve our customers better.
• Fraud Operation Manager is responsible for optimizing the efficiencies and effectiveness of an assigned area, identifying opportunities to improve true customer-centric performance, addressing work-related problems and sponsoring beneficial change in order to achieve the best solution for our customers and the organization.
• Fraud Operation Manager ensures the timely remediation of internal and external audit points together with any issues raised by external regulators, internal/external audit are at the forefront within all business practices and ensure decisions are made with the customer at the heart of everything we do.
• Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets
• Fraud Operation Manager is responsible for describing a clear and appealing leadership vision, developing enthusiasm and commitment in others, setting an example for others, acknowledging individual contributions and making decisions in a confident and decisive manner.
• Fraud Operation Manager is responsible for developing their team’s capabilities in a way that transfers desired skill and knowledge and gains commitment for continuous performance improvement by:
• Giving people the authority, resources and guidance to make informed decisions.
• Providing responsibilities to direct reports, giving them direction and authority to carry them out.
• Gathering information about work activities, checking on the quality of the work produced and evaluating the performance of individuals and the effectiveness of all elements of the team and the wider unit.
• To ensure their team meet the behaviour standards for quality, efficiency and effectiveness.
• To adhere to all regulatory requirements and Fraud Operations policies and procedures. Coaching their team on compliance related matters and guidelines to embed them into all Fraud Operation processes and procedures.
• To be vigilant in the identification and control of risks. Collaboratively working across the operation to escalate/report/resolve issues, suspicious activity or lapses of controls observed.

What you will need to succeed in the role:       

• Strong leadership capabilities.
• Strong practicioner of Fraud Operations event.
• Excellent coaching and motivational skills.
• Commitment to continuous development, both personally and in others, to add value for the organization and for overall career development.
• Excellent communication skills – both conversational and written.
• Strong interpersonal skills.
• Drive, teamwork and positive cooperation towards the achievement of team/department goals.
• Ability to organize work independently and as part of a team.
• Solid understanding of the Fruad operation process and a strong working knowledge of operations policies and procedures.   

What additional skills will be good to have?     

• Change mindset and lead the team to embrace change.
• Project mangement skill.
• Learning ability.
• Presentation skill.

Please refer the Candidate User Guide in the below link to understand your own journey as a candidate.

https://hsbchrdirect.service-now.com/esc?id=kb_article&table=kb_knowledge&sysparm_article=KB0184596&sys_kb_id=712b5f041b1f82908d3a0fe7ec4bcbd6

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued by HSBC Electronic Data Processing (Guangdong) Ltd. GSC China***

(* The information contained in this job description is a true and accurate reflection of the job as specified.)