HSBC Group

Business: GPS Operations

Open positions:1

Role Title: Fraud Reporting Lead GSC’s

Global Career Band: 5

Location (Country / City ): India/Bangalore

Recruiter Name : Vineetha A

The Opportunity:

• Client Connectivity (Channels and Client Implementation) Operations is a part of GPS Operations and delivers a centralized operations utility for HSBC's Corporate Implementation and Digital Channels (including HSBCnet, Host-to-Host Connect, and SWIFT net) supporting payments, cards, receivables, liquidity, trade, supply chain finance, custody, securities services, and money market trading solutions globally across Europe, Asia, Middle East, North and Latin America.
• The team caters to CIB customers of HSBC and provides service and support for the customer digital lifecycle across GPS, GTRF, Private Bank, Innovation, and HSS products. It spans across 6 Global Service Centers (Bangalore, Hyderabad, Guangzhou, Krakow, Cairo and Mexico).
• The job holder is responsible to produce accurate and timely fraud reports and conduct in-depth trend analysis. The role is critical in providing data driven insights that support fraud prevention, detection strategies and decision-making at the management level.

What you’ll do:

Principal Accountabilities and Responsibilities (e.g., for Business, Customers and Stakeholders; internal control environment, etc.)

• Create weekly and monthly fraud reporting for senior management and governance committees (BCCs and Fraud Oversight Forum, weekly emails, etc.).
• Conduct trend analysis of frauds weekly and monthly to understand if fraud risk increasing across one geography or payment type. Escalate to management and risk committees where appropriate.
• Develop dashboards and visualizations to present fraud metrics, KPIs and actionable insights in a clear and meaningful way. Able to articulate information in slides into a summary level position that is easy for senior stakeholders to digest.
• Work with Fraud Investigations team to obtain more information related to specific fraud cases or recent attacks to summarize in reporting.
• Provide analytical support for ongoing fraud initiatives and control enhancements.
• Recommend proactive measures based on fraud trends to reduce fraud exposure and improve customer experience.
• Ensure data integrity, consistency and compliance with internal data extraction and report generation process.

Leadership & Teamwork

• Assist line manager/supervisor with managing day-to-day operations and support peers on process if needed.
• Participate in team meeting / team activities and work towards sustaining team spirit.
• Strong communication, presentation and influencing skills, including proven experience of working with varied types of stakeholders across regions.
• Work independently and & complete the assigned tasks in established timeframes as per the process benchmarks.
• High level of judgment and independent decision-making skills.
• Proactively identify issues if any and escalate.
• Identify and work towards process and procedure improvements.
• Flexible and ability to work under stress and to rapidly changing business schedules.
• Ability to support and participate in audits and assurance reviews ensuring satisfactory outcomes in risk identification and remediation.
• Coaching and mentoring
• Deliver training.
• Ability to drive & motivate self & the team to deliver under pressure.

What you will need to succeed in the role:

Functional Knowledge

• Channels product knowledge (D)
• 3+ years of experience in fraud analytics, reporting or risk management preferably in financial services.
• Building effective senior stakeholder relationships at a global/regional level. Confidence to constructively challenge the agenda to help the business and technical teams deliver in a consistent and controlled manner.
• Strong analytical skills with experience in fraud data analysis and reporting.
• Flexible to work 24*5
• Ability to request and work with large amounts of customer data to identify potential risk areas in xls and other bank provided tooling.
• Proficiency in data tools and platforms
• Excellent communication (written and verbal) and interpersonal skills - maintain good relationship with stakeholders.
• High focus on proactiveness and ownership for tasks assigned.
• Self-motivated and should be able to work under minimal supervision.

Others

• Should be flexible to work in Night shifts.
• Participate in development of cohesive teams.
• Foster development of co-workers
• Contribute to the creation of a supportive work environment driven by people centric values.
• Build professional relationships with colleagues in other areas.
• Acquire and update knowledge on procedures related to relevant processes.
• All data requirements (timesheets, leave requests, absence requests and ad hoc process information) is completed and updated in a timely manner.
• Work productively, professionally and demonstrate ways to improve customer service.
• Ability to work under pressure with very challenging deadlines.
• Analytical reasoning and problem-solving ability.
• Excellent communication (written and verbal) and interpersonal skills - maintain good relationship with stakeholders

Link to Candidate User Guide:

https://hsbchrdirect.service-now.com/nav_to.do?uri=%2Fhrsp%3Fid%3Dkb_article_preview%26sys_id%3D0c6b11641b6a9810cec0553a2d4bcb2a

(Or)

Go to the below link and type “IND GSC : IJP Applicant User Guide” in search bar. https://hsbchrdirect.service-now.com/hrsp?id=hrdirect_employee_dashboard

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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