ID del contrato
Business: Operations
Open positions: 1
Role Title: AVP – TAX REPORTING
Global Career Band: GCB 5
Location: Quezon City, Philippines
Recruiter Name : Veronica Suarez
Why join us?
Global Private Banking Manila is a key department within Digital Business Services that supports HSBC Private Banking that seeks to be the leading international private bank for business owners and their families. Global Private Banking Manila supports different entities across the globe providing client services, payments services, trading operations and corporate actions,
We provide various opportunities to learn, develop key skills and empower our people to be at their best. We promote work life balance, teamwork and professionalism.
The Tax Reporting Team is responsible for making/checking client Tax Reports. These reports are used by clients to determine tax liabilities across multiple international jurisdictions. The reports must be of the highest accuracy to allow the clients to rely on them to submit their tax returns. The individual must have relevant working experience of international tax and experience in Investment products and how these affect client taxes. We provide various opportunities to learn, develop key skills and empower our people to be at their best. We promote work life balance, teamwork and professionalism.
The Opportunity:
The role holder will be responsible to establish a robust operational, financial and risk management infrastructure which will enable the Global Private Banking business to implement and expand its offshore operation quickly and effectively. To develop and lead a team to deliver excellent customer service, manage risk and controls whilst ensuring the cost effectiveness of the GSC operation. The job holder will recruit, develop and lead a management team in setting the culture / creating the environment in which to achieve maximum operational efficiency through the implementation of excellent production and quality management techniques.
The role primarily surrounds ensuring that tax reports solutions sent out to clients are accurate and provided to final clients in a timely manner. Being at the end of the operational chain, the tax reporting activity monitoring is a privileged way to detect any upstream issues, discrepancies within operations/core systems. In this scope the role also covers the coordination/management of issues fixing to enhance reporting accuracy overall. Due to the complexity of systems architecture in place, any decision of change, fixing, improvement must be submitted to the service manager before action.
What you’ll do:
Leading Performance - Lead, inspire and develop others to deliver business performance. Role model HSBC’s values and instill trust in others.
- Maintain and improve the delivery of a high quality, risk aware and control focused operation.
- Ensure that the processing teams meet all key performance indicators and key risk indicators as defined in the Performance Level Agreements. Demonstrate improvements year-on-year in said indicators
- Manage operational contingency requirements on an ongoing basis by keeping the contingency requirements continually updated in terms of strategic changes on account of migration growth plans in conjunction with core BCP team.
- Practical approach to problem solving. Demonstrate an understanding of FIM requirements, local business procedures and Audit recommendations.
- Ensure team MI maintained & completed daily
- Carry out primary level of investigation for any errors, complaints, or ops losses
- Conduct user acceptance test before launch of new products/systems or strategic initiatives
Working with Others - Works collaboratively and communicates persuasively, emphasizing teamwork, diversity, and knowledge-sharing both within HSBC and with external business partners.
- Build and maintain good working relationships with Group business and operational units to ensure that the GSC delivers a high standard of customer service.
- Ensure that training plans and personal development plans for all staff are developed and implemented.
- By managing, setting objectives, developing and motivating the management team and ensuring people management techniques are effectively employed for all staff within the GSC.
- Provide efficient and timely support to RM's for raised issues/requests.
- Ability to anticipate RM's requirements/new clients’ needs.
- Support RM/CSHD queries and be responsible for taking specific action in order to answer queries in a timely manner. Provide efficient and timely support to RM's for raised issues/requests.
Business Judgement - Understands and interprets complex data and makes high quality and timely decisions within a business context. Applies entrepreneurial and business thinking to deliver revenue growth, control costs, and manage risks.
- By monitoring and analyzing KPIs and KRIs to ensure business correctly supported
- Directing the recruitment, retention and development of staff.
- Maintain cost center accountability by monitoring expenditure against department budgets and ensure additional expenditure approval is sought with a fully documented business case.
- Assists in the implementation of the Group compliance policy locally by containing compliance risk in liaison with the Global Compliance Officer or Local Compliance Officer ensuring adequate compliance resources and training, fostering a compliance culture and optimizing relations with regulators; Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators; Awareness of Operational Risk associated with the role
Customer Drive - Lead an organization that delivers outstanding customer service. Wins new and lasting customer relationships.
- Create a motivated, highly skilled team to enable the GSC to meet its business objectives.
- Build a department/team that is dedicated to the delivery of outstanding customer service and driven to achieve exceptional customer loyalty and satisfaction.
- Drive a client service culture to ensure GSC exceeds client expectations in all aspects of the business
Postulación
What you will need to succeed in the role:
- 5-6 years of experience in a middle management role with at least 2-3 years of experience in managing asset servicing and tax reporting
- Experience in and understanding of the background behind tax reporting figures/detected issues
- Ability to interact and manage multi-cultural teams and stakeholders
- Operational Risk Management Experience
- Strong Relationship Management
- Demonstrable change and re-engineering delivery
What additional skills will be good to have?
- Knowledge of VBA is an advantage
- Risk Advocate
- Change and Innovation experience
You’ll achieve more at HSBC
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
***Issued By HSBC Electronic Data Processing (Philippines) Inc. ***
Want To Apply?
- All applicants must have successfully completed their probation period
- All applicants must have met the Behaviour Gateway in the last performance appraisal
- All applicants should have served at least 18 months in their current functional role and department company
- All applicants should inform their respective line manager of their application
- Application form should be submitted via CareerLink along with the current CV
- All the completed applications should be submitted via CareerLink by 11:59 PM on the closing date
- Have not been previously declined for the same post within the last 3 months on the date of submission of their application
- Have not been on ANY form of Corrective Action within the last 6 months from the date of application
Declaring incorrect information in your application (e.g. incorrect performance and behaviour rating; and corrective action status) is considered a SERIOUS OFFENSE based on the HDPP Employee Handbook:
A. Very Serious Offense
"Sec 1. Any acts of dishonesty, which may provide reasonable grounds for the company to lose trust and confidence to the employee, which includes but not limited to the following:
c) Giving false testimony or falsifying any document, records or information or presenting such falsified document, records or information in any study, research inquiry; padding and deliberate overcharging of expenses; tampering with time records; requesting or allowing any individual to log in/out and actually logging in/out any individual.”
Nombre del recruiter
Veronica Suarez
Email del recruiter
veronica.benz.suarez@hsbc.com.ph