ID del contrato
Business: CONTACT CENTER CIIOM RBWM
Open positions: 6
Role Title: CCSS Representative
Global Career Band: 8
Location: Quezon City, Philippines
Recruiter Name : Jamie Bellosillo Almendrala
Why join us?
HSBC offers a wide range of opportunities to develop a fulfilling career within the organization. We aim to be the best place to work where everyone has a chance to achieve their full potential, regardless of their background. Our culture values diversity and inclusion while encouraging people to always do the right thing and act with integrity at all times. We promote a speak up culture and a supportive environment. All these with a market- competitive benefits!
The Opportunity:
Upon joining the group, staff will be exposed to different channels in supporting our customers, Training and Immersion will be offered to prepare the staff to the role. As you progress to your role, Development platforms will be available for the staff to discover their potential. We will offer several training sessions and programs which can help you to both Vertical and Horizontal progression.
What you’ll do:
- Answers (or makes) phone calls from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer’s issues at first contact where possible.
- Delivers what is promised in line with customer expectations
- Offers value added products and services based on customer needs analysis and ensures customer understanding of those products
- Provides excellent customer service to basic inbound customer calls by keeping up to date on training and internal communications
- Generating customer loyalty through strong knowledge of key products and services
- Owns and resolves issues and understands how and when to escalate
Postulación
What you will need to succeed in the role:
- Must be flexible, proactive, customer centric and have the ability to thrive in fast paced and high call volume environment
- Listens to the customer, takes ownership and knows when to take initiative to ensure first call resolution
The rest of the KPIs and behavior expectations will be discussed in training
What additional skills will be good to have
- Excellent Communication Skills
- Open to Working Flexible Shifting Schedules
- Customer Centric
- Ability to work in a high-volume, fast paced environment
- Forward looking mentality especially with new technology applications
- Displays patience and empathy
You’ll achieve more at HSBC
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
***Issued By HSBC Electronic Data Processing (Philippines) Inc. ***
Want To Apply?
- All applicants must have successfully completed their probation period
- All applicants must have met the Behaviour Gateway in the last performance appraisal
- All applicants should have served at least 18 months in their current functional role and department company
- All applicants should inform their respective line manager of their application
- Application form should be submitted via CareerLink along with the current CV
- All the completed applications should be submitted via CareerLink by 11:59 PM on the closing date
- Have not been previously declined for the same post within the last 3 months on the date of submission of their application
- Have not been on ANY form of Corrective Action within the last 6 months from the date of application
Declaring incorrect information in your application (e.g. incorrect performance and behaviour rating; and corrective action status) is considered a SERIOUS OFFENSE based on the HDPP Employee Handbook:
A. Very Serious Offense
"Sec 1. Any acts of dishonesty, which may provide reasonable grounds for the company to lose trust and confidence to the employee, which includes but not limited to the following:
c) Giving false testimony or falsifying any document, records or information or presenting such falsified document, records or information in any study, research inquiry; padding and deliberate overcharging of expenses; tampering with time records; requesting or allowing any individual to log in/out and actually logging in/out any individual.”
Nombre del recruiter
Jamie Bellosillo Almendrala
Email del recruiter
jamie.almendrala@hsbc.com.ph