ID del contrato
Business: Underwriting Utility
Open positions: 1
Role Title: Credit Underwriting Team Manager
Global Career Band: 6
Location: Quezon City, Philippines
Recruiter: Edward Palma
Why join us?
Underwriting Services (UWS) is the sub function within WPB Credit Control Services that undertakes all credit related processing for Retail Banking customers; this covers all activities within credit risk from the point of initial customer evaluation up to the point of delinquency or closure. Some of the activities undertaken in Under Writing Services can be classified broadly into (i) Verification (ii) Account Management (iii) Underwriting.
The Opportunity:
The Credit Manager has primary responsibility for the efficient processing and servicing of Unsecured and Secured Applications.
What you’ll do:
- To initiate and plan high quality service ensuring that risk is minimized and work output maximized through effective management of resources• Meet productivity and accuracy targets stipulated in the service standards.
- To initiate and plan high quality service ensuring that risk is minimized and work output maximized through effective management of resources.
- Accurate and timely processing of applications ensuring underwriting decisions and verification meets with policy standards
- Quality service delivery for incoming and outgoing customer calls. Audits and measures are regularly conducted to maintain quality and productivity at optimum levels without additional risk
- Establish and maintain compliance measures, processes and procedures that ensure all compliance obligations relating to the Cards & Retail Alliances Business Unit are observed efficiently, honestly and fairly, and that all staff are aware of their obligations
- Effectively create and manage a high performance team through developing, supporting, recognizing and rewarding individual and team performance
- Continuously seek opportunities to enhance processes, service proposition and profitability. Ensure effective systems, procedures and control infrastructure is in place to support operational service delivery.
Postulación
What you will need to succeed in the role:
- Experience in customer contact operational business, and/or related management experience with proven and progressive customer service experience or equivalent
- Excellent interpersonal, oral and written communication skills required
- Proven leadership, motivational, analytical, planning communications, organizational, problem-solving, managerial, project management and customer service skills
- Drive a positive culture able to deal with change and supporting the group values
- Thorough understanding of the underwriting concept and its importance in maintaining and expanding account relationships
- 12 month experience in a People Manager role with credit experience
You’ll achieve more at HSBC
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
***Issued By HSBC Electronic Data Processing (Philippines) Inc. ***
Want To Apply?
- All applicants must have successfully completed their probation period
- All applicants must have met the Behaviour Gateway in the last performance appraisal
- All applicants should have served at least 18 months in their current functional role and department company
- All applicants should inform their respective line manager of their application
- Application form should be submitted via CareerLink along with the current CV
- All the completed applications should be submitted via CareerLink by 11:59 PM on the closing date
- Have not been previously declined for the same post within the last 3 months on the date of submission of their application
- Have not been on ANY form of Corrective Action within the last 6 months from the date of application
Declaring incorrect information in your application (e.g. incorrect performance and behaviour rating; and corrective action status) is considered a SERIOUS OFFENSE based on the HDPP Employee Handbook:
A. Very Serious Offense
"Sec 1. Any acts of dishonesty, which may provide reasonable grounds for the company to lose trust and confidence to the employee, which includes but not limited to the following:
c) Giving false testimony or falsifying any document, records or information or presenting such falsified document, records or information in any study, research inquiry; padding and deliberate overcharging of expenses; tampering with time records; requesting or allowing any individual to log in/out and actually logging in/out any individual.”
Nombre del recruiter
Edward Palma
Email del recruiter
edward.o.palma@hsbc.com.ph