ID del contrato
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Your career opportunity
We are currently seeking an experienced professional to join our team in the role of Digital Market Activation Analyst (part of Digital Transformation & COO Function, Wealth & Personal Banking division) at HSBC Service Delivery Poland.
What you’ll do
- Support change impact assessment – determining business readiness activities needed based on detailed operational impact assessment.
- Ensure MI & analytics reporting is in place and support ongoing adoption and benefits tracking.
- Maintain visibility of the delivery plans tracking dependencies and constraints and interface with Delivery, Product, Business teams to manage the customer activation and produce robust Go To Market, communications and training plans
- Support all business readiness activity associated with an individual release of new features (including training, communications, Staff and customers pilots, MI, release approach etc.)
- Support markets with production of internal and external comms, training materials, migration and implementation approach definition, providing consistent support and materials that maximize reuse.
- Ensure compliance to any relevant in-country regulatory approvals and support go / no go governance activity.
- Manage Hypercare reporting to track post activation adoption, customer feedback and impacts
- Maintain and monitor all relevant Jira tasks and ensure timely Jira updates and reporting of status.
What you need to have to succeed in this role
- A background working on digital transformation programs / initiatives with expertise of online and mobile platforms, including awareness of technical, market and customer considerations
- Experience of working directly with individual markets or a region to support business readiness activity needed for delivery of digital change. Experience working in agile cross-functional (business and tech) teams.
- Subject Matter Expertise in internal/external communications, undertaking change impact assessment, training, migration and implementation planning.
- Strong commercial focus, able to produce Go To Market plans with KPIs to effectively communicate change to customers
- Good understanding of IT project management methodologies, frameworks and Agile best practices
- Excellent stakeholder management skills to enable effective working with a wide range of internal customers with conflicting priorities and the ability to lead and influence.
- Strong communication skills, both written and verbal, to explain complex or technical issues and support effective collaboration with market and frontline teams across the region. Pragmatic decision-making skills, with the ability to make clear judgments based on data and understanding risk.
- Respectful of different cultures, working with Global colleagues across all regions (North America, LATAM, Middle East, Asia Pacific and Europe).
- Experience working in financial services (banking, wealth, insurance) is desirable but not essential
What we offer
- Competitive salary
- Annual performance-based bonus
- Additional bonuses for recognition awards
- Multisport card
- Private medical care
- Life insurance
- One-time reimbursement of home office set-up (up to 800 PLN).
- Corporate parties & events
- CSR initiatives
- Nursery discounts
- Financial support with trainings and education
- Social fund
- Flexible working hours
- Free parking
If your CV meets our criteria, you should expect the following steps in the recruitment process:
- Online behavioural test (for external candidates only)
- Telephone screen (for external candidates only)
- Job interview with the hiring manager
We are looking to hire as soon as possible so don’t wait and apply now!
You'll achieve more when you join HSBC.
We thank all interested candidates for their applications. We reserve the right to contact only selected candidates.
In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: krakow.recruitment@hsbc.com
Nombre del recruiter
Monika Pietranek
Email del recruiter
monika.pietranek@hsbc.com