ID del contrato
Business: Securities Services
Open Positions: 1
Role Title: Fund of Funds - Mgr - Processing
Global Career Band: 6
Location: Quezon City, Philippines
Recruiter Name: Mercedita Mulit
Why join us?
As part of Global Banking and Markets, Securities Services provides investor and issuer services to some of the world's largest asset managers and owners, banks, broker dealers and corporates. These services connect our clients and their investors to investment opportunities, making Securities Services an essential part of the infrastructure that supports international capital flows.
Our global team of over 9,600 colleagues, operate in 37 countries and territories, and service more than 4,000 clients around the world.
The Opportunity:
The role is for Global Custody Fund of Funds Hong Kong.
Global Custody is a Financial service that includes safekeeping of securities certificates issued in markets across the world, the collection of dividends, dealing with tax, valuation of investments, foreign exchange, cash management, the settlement of transactions, corporate actions, securities lending-borrowing and collateral management.
Fund of Funds Hong Kong covers 4 processes, Investment Linked Assurance Scheme, Pension Fund, Mutual Fund and Alternative Fund.
- Investment Linked Assurance Scheme covers tasks including placing orders to underlying TAs, processing contract note matching, distributing Corporate Action notification, break solving, client reporting and submit request to static data team for updating pControl.
- Pension Fund covers tasks including placing orders to underlying TAs, processing contract note matching for non-Fund Settle clients, sending subscription payment instruction to TSD for non-Fund Settle clients, notifying Static Data Team for static data changes, sending FX instruction to TSD, sight funding, client reporting and break solving.
- Mutual Fund covers tasks including placing orders to underlying TAs and DCC, processing contract note matching for non-FundSettle clients, sending subscription payment instruction for IMS funds to TSD for non-Fund Settle clients, notifying Static Data Team for static data changes, sight funding and break solving.
- Alternative Fund covers tasks including placing orders to underlying TAs, processing contract note matching, sending subscription payment instruction to TSD, checking redemption proceeds, email and trade booking for Corporate Action, break solving, client reporting and submitting request to Static Data team to security setup in HFS.
What you’ll do:
The GC Fund of Funds HK MO is responsible for the following:
Leadership & Team Work
- Effectively drive and manage change to achieve business goals. (eg: process improvements /changes in procedures)
- Lead by example through service excellence and driving Quality initiatives for improved customer satisfaction.
- Drive staff development through soft skill training, personal development plans and performance management reviews.
- Reward and recognized service excellence.
- Strike balance among task, team and individual to inspire and influence staff to bring out their best
- Motivate and develop team members to meet business objectives.
- Create robust team environment where skills and knowledge is shared to achieve team and business goals.
- Brief team members regularly and ensure that they are made aware of individual/department performance targets and achievements.
- Knowledge and experience is shared with team members, providing assistance on referred/technical issues.
- Progress reviews on performance are undertaken within agreed timescales. Advice and guidance is given in a constructive manner
- Implement and monitor Band Progression plans to meet Business requirements and Staff expectations
Customers (External/ Internal)
- Monitoring ‘Service Quality’ of the team to ensure high Customer Service Standards and drive rigorous customer centric quality Campaigns/initiatives to increase Quality awareness in the team. Recognize, reward and set high internal service excellence benchmarks to ensure customer satisfaction.
- Problem situations are proactively identified, resolved and escalated to give maximum customer satisfaction. Appropriate measures are taken to improve quality and prevent recurrence
- Customer issues are handled sensitively and receive full consideration. Situations are resolved effectively retaining goodwill of customer and customers are kept fully informed of progress.
Operational Effectiveness & Control
- Ensure daily operational efficiency by overseeing and close monitoring of the operational processes and workflow, market specific requirements/procedures and performance of various systems in securities processing.
- Monitor the process productivity to ensure quality targets are achieved. Issues/problems are fully analyzed and resolved or escalated. Appropriate action is taken to prevent recurrence.
- To acquire a broad understanding of the settlements processes and to keep abreast with the latest developments in the assigned markets on the rules & regulations by the regulators, stock exchange and etc that may have implication to the daily corporate action processes.
- To have a tight control to prevent any operational losses by establishing methods and check points to scrutinize exceptions/errors and to prevent potentially fraudulent situations through strong internal audit and staff feedback mechanisms.
- To smoothen the impact of erratic workflows/volumes through effective capacity planning, leave management and process prioritization by allocating/reallocating resources across the various markets. Ensure ‘knowledge retention’ in the section by reinforcing concepts through continuous staff training and cross training across the various markets. (To address the effects of attrition).
- Procedural changes/new initiatives are fully communicated to and implemented by the team. Team members consistently maintain a high level of customer service by achieving established SLAs.
- To co-ordinate and assist the management team while initiating business recovery measures. To monitor Operational Risks and implement risk mitigating plans.
Completion of records and Management Information
- Management Information, other required data and communication are completed accurately and supporting statistics/reports/returns are presented within agreed timescales.
Housekeeping
- Maintain equipment, systems and general work environment in good condition and ensure that issues/problems are investigated/resolved immediately or escalated to Line Manager
Management of Risk
- To abide by the Group Compliance Policy by containing compliance risk in conjunction with the relevant Compliance Department. The term compliance embraces all relevant laws, rules and codes with which the business has to apply.
- To continually re-assess the operational risks inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures, management restructures, and the impact of new technology in conjunction with the donor Group companies.
Observation of Internal Controls
- To maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators
Postulación
What you will need to succeed in the role:
- A post-graduate diploma or degree in any discipline. Higher qualification not a bar provided aspirations commensurate with the position
- At least 3-5 years experience in management position with exposure to appraisals, counseling, team building and staff development.
- Experience in a processing environment.
- Demonstrate the eye for details and the level of accuracy needed in order to review Reconciliation activities
What additional skills will be good to have?
- Knowledge of trades, order placement, fund of funds
- Strong leadership skills evidenced by achievement of objectives together with a track record of development of individuals with strong organization and planning skills along with the ability to handle capacity and MI reporting
- Ability to build and maintain relations with business units and continuously give feedback by stringent follow up on service level agreements
- Evidence of strong analytical, statistical and data mining skills to study trends, make projections and to interpret numeric information.
- Evidence of strong operational decision making and be able to provide analytical support to the teams
- Experience of successfully managing and developing a team in a previous role
- Evidence of process management skills with an ability to initiate process improvements
- Initiate cost control measures by achieving resource efficiency
You’ll achieve more at HSBC
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
***Issued By HSBC Electronic Data Processing (Philippines) Inc. ***
Want To Apply?
- All applicants must have successfully completed their probation period
- All applicants must have met the Behaviour Gateway in the last performance appraisal
- All applicants should have served at least 18 months in their current functional role and department company
- All applicants should inform their respective line manager of their application
- Application form should be submitted via CareerLink along with the current CV
- All the completed applications should be submitted via CareerLink by 11:59 PM on the closing date
- Have not been previously declined for the same post within the last 3 months on the date of submission of their application
- Have not been on ANY form of Corrective Action within the last 6 months from the date of application
Declaring incorrect information in your application (e.g. incorrect performance and behaviour rating; and corrective action status) is considered a SERIOUS OFFENSE based on the HDPP Employee Handbook:
A. Very Serious Offense
"Sec 1. Any acts of dishonesty, which may provide reasonable grounds for the company to lose trust and confidence to the employee, which includes but not limited to the following:
c) Giving false testimony or falsifying any document, records or information or presenting such falsified document, records or information in any study, research inquiry; padding and deliberate overcharging of expenses; tampering with time records; requesting or allowing any individual to log in/out and actually logging in/out any individual.”
Nombre del recruiter
Mercedita Mulit
Email del recruiter
mercedita.x.mulit@hsbc.com.ph