ID del contrato
Business: GC UK ASSET SERVICES – MNL / GC UK ASSET SERVICES SUPPORT – MNL / GC UK VOLUNTARY CORP ACTIONS - MNL / GC UK ASSET SERVICES MANDATORY
Open positions: 1
Role Title: Manager for Operations
Global Career Band: 6
Location: Quezon City, Philippines
Recruiter: Angelica Mendiola
Why join us?
Securities services demands the delivery of a highly professional Customer focused service with a continuous drive for improvement in terms of both service and cost effectiveness. The challenge of the business is to work under different parameters including multiple time zones, 24 hour flexi-shift, different systems, practices and processes and a uniqueness of work culture/environment inherited from the migrating countries. The nature of the administration services provided and the extent of the delivery of the services are such that processing delays or errors will almost inevitably result in serious losses to the Group or poor customer service. The maintenance of a high level of internal control is essential to minimize these risks and maximize process security.
The Opportunity:
The Corporate Action Manager for Operations is responsible for managing operational risk, including its identification, assessment, mitigation and controls, loss identification and reporting in accordance with the Operational Risk Management Framework.
All Managers are required:
- To maintain HSBC Internal Control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
- To implement the Group Compliance Policy as applicable to your role in conjunction with the relevant Compliance Department. The term ‘compliance’ embraces all relevant laws, rules and codes with which the business has to comply within the Philippines and in relation to the countries migrating work to the assigned GCS.
- To continually re-assess the operational risks inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures, management restructures, and the impact of new technology in conjunction with the donor Group companies.
- The role requires highly effective resource management techniques to ensure quality and productivity standards are maintained while coping with staff turnover and inexperienced staff. Continuous review of MI and produce the same in a specific format, which is easily comprehended by business units and gives them the FTE benefit for migrating. To lead and motivate staff with widely differing aspirations working in productivity based environment where deadlines are critical.
What you’ll do:
- To have a tight control to prevent any operational losses by establishing methods and check points to scrutinize exceptions/errors and to prevent potentially fraudulent situations through strong internal audit and staff feedback mechanisms.
- Effectively drive and manage change to achieve business goals. (e.g. process improvements/changes in procedures)
- Monitoring ‘Service Quality’ of the team to ensure high Customer Service Standards and drive rigorous customer centric quality Campaigns/initiatives to increase Quality awareness in the team. Recognize, reward and set high internal service excellence benchmarks to ensure customer satisfaction.
- Strike balance among task, team and individual to inspire and influence staff to bring out their best.
Postulación
What you will need to succeed in the role:
- A post-graduate diploma or degree in any discipline. Higher qualification not a bar provided aspirations and experience is commensurate with the position.
- A strong experience in a management position with exposure to appraisals, counseling, team building and staff development.
- Strong leadership skills evidenced by achievement of objectives together with a track record of development of individuals with strong organization and planning skills along with the ability to handle capacity and MI reporting.
- Ability to learn quickly, transfers knowledge appropriately, understand and interpret numeric data. Evidence of good analytical, statistical and data mining skills to study trends and make projections. Production management skills and ability to initiate process improvements.
- Ability to build and maintain relations with business units and continuously give feedback by stringent follow up on service level agreements.
- Evidence of strong analytical, statistical and data mining skills to study trends, make projections and to interpret numeric information. Evidence of strong operational decision making and be able to provide analytical support to the teams.
- Evidence of process management skills with an ability to initiate process improvements.
- Potentially willing to work non-standard Asian hours (e.g. UK hours)
What additional skills will be good to have?
- Experience in managerial role, with exposure to appraisals, counseling, team building, and staff development.
- Experience in Securities processing environment especially in Corporate Action would be an added advantage.
- Leadership skills, with ability to build rapport with, relate to and effectively develop a wide range of people.
You’ll achieve more at HSBC
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
***Issued By HSBC Electronic Data Processing (Philippines) Inc. ***
Want To Apply?
- All applicants must have successfully completed their probation period
- All applicants must have met the Behaviour Gateway in the last performance appraisal
- All applicants should have served at least 18 months in their current functional role and department company
- All applicants should inform their respective line manager of their application
- Application form should be submitted via CareerLink along with the current CV
- All the completed applications should be submitted via CareerLink by 11:59 PM on the closing date
- Have not been previously declined for the same post within the last 3 months on the date of submission of their application
- Have not been on ANY form of Corrective Action within the last 6 months from the date of application
Declaring incorrect information in your application (e.g. incorrect performance and behaviour rating; and corrective action status) is considered a SERIOUS OFFENSE based on the HDPP Employee Handbook:
A. Very Serious Offense
"Sec 1. Any acts of dishonesty, which may provide reasonable grounds for the company to lose trust and confidence to the employee, which includes but not limited to the following:
c) Giving false testimony or falsifying any document, records or information or presenting such falsified document, records or information in any study, research inquiry; padding and deliberate overcharging of expenses; tampering with time records; requesting or allowing any individual to log in/out and actually logging in/out any individual.”
Nombre del recruiter
Angelica Mendiola
Email del recruiter
angelica.mendiola@hsbc.com.ph