ID del contrato
Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Your career opportunity
The Priority Client Manager (PCM) is responsible for owning and delivering the end-to-end onboarding journey for HSBC’s top priority clients across multiple jurisdictions. Acting as the single point of escalation, the PCM ensures a seamless, client-focused experience by coordinating KYC, credit, legal, and operational activities across functions and regions. The role requires strong leadership, commercial acumen, and a deep understanding of regulatory requirements to deliver best-in-class service, manage risk, and drive continuous improvement. By fostering collaboration and upholding HSBC’s values, the PCM enhances client satisfaction and supports the strategic objectives across the bank.
What you’ll do
• Own and manage the full onboarding and BAU relationship with Top 400 and priority clients, ensuring seamless coordination across jurisdictions and functions.
• Partner with the Business teams and functional heads to deliver onboarding services, manage risk, and meet client expectations.
• Collaborate with the Business to measure, manage, and enhance the service proposition, driving efficiencies and productivity.
• Act as the global escalation point for service issues, managing relationships with business stakeholders, product teams, and sales.
• Collaborate with teams across Client Documentation, KYC, Credit Analysis, and Service Delivery to deliver onboarding and BAU objectives.
• Ensure adherence to internal controls, regulatory requirements, and compliance policies, maintaining a strong control environment.
• Oversee operational risk management, ensure timely completion of cases/projects, and drive continuous improvement in BAU activities.
• Distribute regular status reports, communicate priorities, escalate issues, and ensure transparency with all stakeholders.
What you need to have to succeed in this role
• Demonstrated ability to manage high-value, complex client relationships with professionalism and a client-centric approach.
• Experience leading cross-functional and virtual teams, with the ability to influence and collaborate across boundaries.
• Understanding of products, business objectives, and the commercial impact of onboarding and service delivery.
• Deep understanding of local and global compliance requirements, with a track record of adhering to policies and procedures.
• Proven ability to manage multiple stakeholders in a matrix environment, balancing competing priorities and expectations.
• Ability to identify, assess, and mitigate operational risks, adapting to changing market, legal, and regulatory conditions.
• Experience managing key initiatives and driving change to align with business strategy and ensure compliant practices.
• High ethical standards, operating with integrity, and taking responsibility for delivering results in a controlled, risk-focused environment.
What we offer
The pay range for this role is 19 000 PLN – 23 000 PLN (monthly, gross).
Additional car allowance in the amount of 4620 PLN (monthly, gross).
Variable pay is discretionary, but influenced by Group performance, business/function performance and individual performance.
We offer a comprehensive and competitive package of benefits covering healthcare, family friendly leaves, pension and life assurance, as well as many other benefits to support your wellbeing.
• Additional bonuses for recognition awards
• Multisport card
• Private medical care
• Life insurance
• One-time reimbursement of home office set-up (up to 800 PLN).
• Cafeteria platform
• Employee assistance program
• Additional contributions to PPK scheme
• Corporate parties & events
• CSR initiatives
• Nursery and kindergarten discounts
• Financial support with trainings and education
• Social fund
• Flexible working hours
• Free parking
If your CV meets our criteria, you should expect the following steps in the recruitment process:
• Online behavioural test
• Telephone screen
• Interview with the hiring manager
Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.
If you have a need that requires accommodations or changes during the recruitment process, please let us know.
We are looking to hire as soon as possible so don’t wait and apply now!
You'll achieve more when you join HSBC.
Nombre del recruiter
Monika Pietranek
Email del recruiter
monika.pietranek@hsbc.com