ID del contrato
Business: Underwriting Services (UK Secured and Unsecured)
Open Positions: 6
Role Title: Senior Credit Underwriter
Global Career Band: 6
Location: Quezon City, Philippines
Recruiter Name: Ched Mulit
Why join us?
Underwriting Services Manila is one of the biggest and key global delivery locations for RBWM Credit Control Services. The aim of UWS is to maintain an optimum balance between maximizing new account acquisition and minimizing risk to the bank. Our key business drivers are responsible decision-making, profit protection and excellent customer service
What you’ll do:
- The Senior Credit Underwriter has primary responsibility for the efficient processing and servicing of Unsecured and Secured Applications.
- Drive, communicate and manage change to achieve business goals. Ensure a customer service focus to drive improved customer satisfaction, Service Delivery & Excellence
- Accurate and timely processing of applications ensuring underwriting decisions and verification meets with policy standards
- Quality service delivery for incoming and outgoing customer calls. Audits and measures are regularly conducted to maintain quality and productivity at optimum levels without additional risk
- Establish and maintain compliance measures, processes and procedures that ensure all compliance obligations relating to Underwriting Business Unit are observed efficiently, honestly and fairly
- Effectively support the management team through developing and supporting underwriters
- Continuously seek opportunities to enhance processes, service proposition and profitability. Ensure effective systems, procedures and control infrastructure is in place to support operational service delivery.
Postulación
What you will need to succeed in the role:
- At least 3 years of UK underwriting experience. Excellent interpersonal, oral and written communication skills required.
- Strong knowledge of credit policies, risk appetite frameworks, and documentation standards.
- Experience in performing quality reviews.
- Strong problem-solving skills, especially in complaints and escalation resolution.
- Excellent communication, with ability to explain complex credit matters simply.
- Coaching or mentoring background.
Eligibility
- Personal Lending Authority for UK credit facilities, Expert level required.
- Not on any form of Corrective Action at the time of the career progression.
- Year-End Performance Ratings: at least Performing.
You’ll achieve more at HSBC
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
***Issued By HSBC Electronic Data Processing (Philippines) Inc. ***
Want To Apply?
- All applicants must have successfully completed their probation period
- All applicants must have met the Behaviour Gateway in the last performance appraisal
- All applicants should have served at least 18 months in their current functional role and department company
- All applicants should inform their respective line manager of their application
- Application form should be submitted via CareerLink along with the current CV
- All the completed applications should be submitted via CareerLink by 11:59 PM on the closing date
- Have not been previously declined for the same post within the last 3 months on the date of submission of their application
- Have not been on ANY form of Corrective Action within the last 6 months from the date of application
Declaring incorrect information in your application (e.g. incorrect performance and behaviour rating; and corrective action status) is considered a SERIOUS OFFENSE based on the HDPP Employee Handbook:
A. Very Serious Offense
"Sec 1. Any acts of dishonesty, which may provide reasonable grounds for the company to lose trust and confidence to the employee, which includes but not limited to the following:
c) Giving false testimony or falsifying any document, records or information or presenting such falsified document, records or information in any study, research inquiry; padding and deliberate overcharging of expenses; tampering with time records; requesting or allowing any individual to log in/out and actually logging in/out any individual.”
Nombre del recruiter
Ched Mulit
Email del recruiter
mercedita.x.mulit@hsbc.com.ph