ID del contrato
Why join us? (Overview of Dept./Function)
Digital Production Services (DPS), is the bank’s internal digital agency partner with best-in-class focus on Web production, Creative production, Digital Marketing services, Digital messaging and Tactical fast-to-market innovative automated solutions. DPS has been supporting its customers and global businesses and functions for 20 years. Our range of services and high-quality output have long been recognised as value for money and essential to the smooth running of business at HSBC.
The Opportunity: (Brief Overview of the Role)
The Senior Operations Governance Manager assists in driving operational excellence across Digital Production Services globally including; headcount management, capacity management and forecasting, MI reporting, billing/re-charging and recovery, and business FRP planning, ensuring alignment to strategy of Global Operations and also acts as a point of contact to information relating to these operational aspects.
The role holder also supports the development and deployment of standard operational performance metrics across markets, ensuring that targets are set and performance is closely monitored, assist in tracking performance against annual operating plan (AOP). Special focus towards performance and risk management standards, helping ensure that relevant FIMs, Supplier Performance Management and Operational policies are effectively implemented and maintained.
The role holder provides direction and guidance to the Tribe leads and Squad leads to enable them to achieve delivery, quality, and metric requirements as well as aversion and mitigation of operational risk.
What you’ll do: (List out Key Responsibilities)
- Carry out governance activities, ensuring data and risk practices comply with regulations of all geographies under remit.
- Provide support for the implementation of HSBC data governance guidelines, procedures, standards, methods, tools and processes and ensure enforcement.
- Provide support in implementing sustainable operating models for service areas
- Support the management, monitoring, and mitigation of operational risk against the entity control structure.
- Ensure governance standards in management of data tools, operation process, risk framework is documented and monitored.
- Work with internal stakeholders to determine business needs in the areas of risk management, data recording using Group standard tools and data analysis.
- Provide assistance in ensuring that the operating methods and aims of the Operations Director are aligned to manage all operational activities within the remit area
- Support DPS production leads to implement strategic vision and direction of the production teams, considering Global Operations/DBS and the Bank’s strategic objectives
- Maintain overall effectiveness of the day-to-day operations of the business service
- The role holder may have line reports if/where required.
Postulación
What you will need to succeed in the role: (Minimum Qualification and Skills Required)
- Experience in managing and implementation of risk governance guidelines, operational procedures, standards, methods, tools and processes
- Experience in working with data tools, reference data, data frameworks and templates
- Experience in managing a team which consist of different work types/roles
- Structured, systematic working style
- Good stakeholder management skills and ability to articulate and elevate key challenges to the right forum.
- Good understanding of management information and intermediary/advance reporting capabilities
- Proven operations and change leadership experience and the ability to accomplish through others
- Demonstrated skill to quickly grasp complex processes and concepts and make strategic decisions and recommendations/actions plans across all services provided by the Function
- Capability to organise and prioritise effectively in order to manage diverse activities globally under tight deadlines and close executive management scrutiny
What additional skills will be good to have? (List out good to have skills and certifications)
- Post-secondary education either at the degree level or a relevant professional qualification (Desired)
- 7-10 years’ experience with client-driven industry possibly in financial services
- Maintains composure and professionalism in a fast-paced work atmosphere
- Flexibility in working different shifts and on weekend when required
- Creativity and latitude is expected including direct communication with colleagues, business and support partners and other key senior stakeholders
Want to Apply?
- All applicants must have successfully completed their probation period
- All applicants must have a minimum performance rating of Good and behavior rating of Good in the last year end appraisal
- All applicants should have served at least 18 months in their current functional role and department
- Applicant should inform their Line Manager prior to applying
- Application form should be submitted on CareerLink along with their updated CV
- All the completed applications should be submitted on CareerLink by 11:59 PM on the closing date
- Applicant should not been previously declined for the same position within the last 6 months on the date of submission of their application & the time of selection.
- Applicant should not been on ANY form of Corrective Action within the last 6 months from the date of application
- Right to work is required. Local employment rulings and restrictions will apply.
- Applicants who meet the required minimum score at the interview may be placed in a pipeline for a period of 3 months to fill any vacancies which may arise for the same position during the immediate 3 months from the IJP closure date. The final decision to place an individual in the pipeline rest with the business head concerned
- Applications of candidates who do not adhere to guidelines during any technical assessment that is conducted as part of the selection process will be disqualified and not progressed thereon.
Nombre del recruiter
Bathiya Jayathilake
Email del recruiter
bathiya.jayathilake@hsbc.com.lk