Job description
Business: Channels Management, Cards Plastics & Customer Communications iWPB CAO)
Open positions: 01
Role Title: Global Channels Vendor TPEM GSC’s
Global Career Band:4
Location (Country / City ): India - Hyderabad
Recruiter Name : Anusha B
Why join us?
Join HSBC as a Global Channels Vendor TPEM and play a pivotal role in managing and overseeing our Channel Service’s Global Vendors. The role sits as part of a high performing Channels and Supplier Cost Management team within iWPB Chief Administration Office, focused on delivering on service, risk, cost targets for HSBC.
You will oversee global third parties responsible for card issuance, international courier and document storage for HSBC with a contract spend of c$60m.
You will ensure that all contractual responsibilities are upheld and delivered in line with HSBC's Third Party Risk Management Policy, and partner with markets and stakeholders across the Bank to ensure the successful management of global vendors.
This job advert is designed to attract candidates who are experienced in vendor management and proven track record of managing operational risk.
Be part of a high-performing team focused on delivering service, risk, and cost targets.
Opportunity to influence and drive change in a complex, matrix environment.
Collaborate with diverse teams across cultures and geographies.
Contribute to the strategic direction of HSBC’s vendor management initiatives
The Opportunity:
Manage Global Vendors for the HSBC group with significant value and operational importance. (Total contract value c$60m (includes Card Issuance, International Courier, Document Storage) in line with HSBC Vendor Management policy.
Build and maintain relationships with Lines of Business, Procurement, Risk, and in-market teams
Lead communication for escalations, risks, and incidents relating to key vendors.
Identify emerging risks and drive strategic approaches to remediation.
Ensure contingency and resilience of third parties, including exit plans and business recovery plans.
Whilst no direct line reports, the role holder will be required to influence and work with wider stakeholders and in market teams to drive governance, improvements and change.
Day to day contact with customers both internal and external is a fundamental part of the responsibility.
The jobholder would not be subject to close supervision and will be expected to exercise initiative and judgement in proactively overcoming obstacles to success.
What you’ll do
To manage and oversee Channel Service’s Global Vendors in line with HSBCs Third Party Risk Management Policy, ensuring contractual responsibilities are upheld and delivered.
To oversee aligned Global Contract Spend of c$60m.
To actively monitor global vendor performance and ensure standards of service meet HSBC and customer requirements; ensuring any performance issues, risks & incidents are appropriately escalated.
To work with markets consuming Vendor services to support consistency in vendor management practices and oversight of performance, risks and issues and drive best practice.
Support the Global Head of Channel Services to provide strategic direction to HSBC regarding the contract(s) under your control, support and lead key vendor initiatives, and opportunities to reduce cost and improve operational resilience.
Partner with other areas of HSBC including Procurement, CCO, Product, Marketing, Operational Resilience to support management and oversight of key vendors; including wider HSBC business partners.
Manage key Global Vendors with a total contract value of approximately $60 million, including Card Issuance, International Courier, and Document Storage.
Requisitos
What you will need to succeed in the role:
Minimum 7 years of experience in operations or a directly related business/function.
Proven track record in Vendor Management with strong operational control capabilities.
Excellent planning, organizing, and commercial skills with the tenacity to drive results.
Ability to interact and build relationships with all levels of internal and external stakeholders
Experience in managing third-party or operational risk with a strategic approach to risk management.
What additional skills will be good to have?
Bachelor’s degree and demonstration of relevant industry experience
Link to Candidate User Guide:
(Or)
Go to the below link and type “IND GSC : IJP Applicant User Guide” in search bar. https://hsbchrdirect.service-now.com/hrsp?id=hrdirect_employee_dashboard
You’ll achieve more at HSBC
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
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***Issued By HSBC Electronic Data Processing (India) Private LTD***
Nombre del recruiter
Anusha Balakrishna
Email del recruiter
anusha.balakrishna@hsbc.co.in