HSBC Group

(Grade: GCB5)

Digital Business Services (DBS)

Our COO team delivers strategic execution for Corporate and Institutional Banking (CIB) across the globe. Through transformative data and digital solutions, customer servicing, and non-financial risk expertise, this team is where problems are solved, and careers are made.

CIB COO focuses on these key priorities:

• Protecting the bank, our customers and stakeholders by enhancing our operational resilience, strengthen our control environment, and improve risk management.

• Driving operational excellence and efficiency by optimising our processes and delivering the transition to net zero in our own operations.  

• Enabling business growth exceptional service by enabling our businesses to focus on our competitive advantage and deliver transformation and digitisation across the bank. 

We are currently seeking an experienced professional to join our team.

In this role, you will: 

- Ensuring the teams deliver in line with demand statements.

- Planning and prioritisation of day to day processing across teams.

- Establishing targets for a number of teams to meet overall goals in Production Quality and Financial Performance.

- Implementation of change programmes as directed by the Functional Manager.

- Developing and/or implementing Operating Procedures in accordance with the Business Services Operating Model; highlighting any local procedures.

- Monitoring centres / branches resource, performance and productivity to ensure payments being processed accurately and without customer complaint/ defects.

To be successful in the role, you should meet the following requirements:

- Has rich knowledge and experience in overall payment process management and people management.

 - With excellent leadership capability, project management experience, and good risk governance mindset.

 - Be able to work under pressure with very positive attitude.

 - Be independent to solve problems and prioritize tasks with logical capability.

 - Be a good team player, has outstanding communication skills and collaboration ability.

 - Has at least 4 years in banking/finance areas and exposure in payment process or relevant areas.

 - Bachelor's degree or above, and fluent written/oral English

Interested employees please ensure that you submit your application before Unposting Date (as below).

For employees with less than 12 months in the same role, please obtain and attach your current functional manager's (and entity manager’s if you are a Regulatory Approval/Filing Required Role) approval in the application. 

Please ensure to completely understand the 'Internal Job Application Guidance' below and adhere to it before you submit a job application.

https://hsbchrdirect.service-now.com/esc?id=kb_article&sys_id=69c810a51b659690ff35fe64164bcb83&spa=1

For details, please contact Tracy Zheng at (029) 6851 1630 Tie Line 11630 (Tracy Y ZHENG/HBCN/HSBC).

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC Bank (China) Company Limited