If you are a UK or CIIOM based employee, please apply using the following link which will take you to our new Recruitment System https://hsbc.eightfold.ai/careerhub/explore/jobs/563774607482128
If you’re looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further.
We are currently seeking an experienced professional to join our team in the role of Global Unified Communications (UC) Operations Lead.
Role Purpose:
Overall accountability for operational stability, performance, and strategic improvement of HSBC’s global Unified Communications services. We are seeking a highly experienced and technically proficient Senior manager to lead a small team focused on incident management and drive incident reduction across the UC technologies.
A move across the business allows you to continue to access tailored professional development opportunities, and our fantastic benefits packages.
In this role you will:
Focus on
• Global service ownership (Zoom, Cisco, AV, IPTV)
• Incident and problem management leadership
• Vendor and stakeholder management
• Team performance and capability development
• Operational resilience and compliance
To be successful in this role you should meet the following requirements:
Technical Skills:
• Deep technical understanding of Zoom services including deployment, integration, troubleshooting, analytics, and governance.
• Expertise in Cisco unified communications architecture, SIP trunking, and PSTN integration.
• Experience with Audio Visual systems, IPTV, Digital Signage, and Video on Demand platforms.
• Lead critical incident response, root cause analysis, and implement problem prevention strategies.
• Use monitoring tools (e.g., ThousandEyes, Splunk, Zoom Dashboard) to analyse and optimize performance across a global WAN.
• Implement automation scripts / workflows to reduce manual effort and drive operational efficiency (e.g., PowerShell, Python, ServiceNow automation).
• Knowledge of cloud-based UC platforms, APIs, and integration patterns.
• Understanding of UC security standards, encryption, data retention, and regulatory requirements in financial services.
Behavioural Skills:
• Stakeholder Management
• Communication
• Resilience
• Global leadership
• Service excellence
• Vendor management
Cognitive Skills:
• System Thinking
• System Oriented
• Critical Judgement
• Innovative
• Strategic
This role is based in Sheffield Hybrid.
If you are an HSBC Contractor and wish to apply to this role, click here
Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.
We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.
If you’d like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk:
Email: hsbc.recruitment@hsbc.com
Telephone: +44 207 832 8500