HSBC Group

GCB 4

Some careers grow faster than others.

Global Payment Solutions is made up of almost 10,000 people, across more than 60 countries. The business is uniquely positioned to help clients make payments across borders, across currencies and regulations, quickly and efficiently with dedicated in-country and regional support. Our expertise in this area is repeatedly recognised by the industry’s most prominent publications and associations with numerous global, regional and country awards.

We are now inviting qualified individuals to join this team in the role of Head of Client Connectivity, Malaysia

Principal Accountabilities

Accountable for client change and GPS revenue realisation for the country to deliver world-class client connectivity experience enabled by high performance team culture.

·    Drive a front-to-back, collaborative culture across the country as well as global client connectivity team, promoting teamwork across client project managers, enablement managers, solution architect, contract managers, market managers and market product owners to deliver world-class client connectivity experience.

·   Assist the definition and adoption of the Client Connectivity strategy, new technology and target operating model within the region to optimize documentation, client onboarding and channel experience. Align with the region to deliver consistent experience to key clients i.e. Priority and Diamond Clients.

·       Enable high performance by cascading global strategy and connecting to individual goals, and proactively manage team performance with timely action against OKRs, KPIs and individual objectives. Provide feedback and coaching to underperforming team members.

·       Develop and implement risk aware client-centric culture within the country team and supporting Global Service Centres (GSC) consistent with the global operating model and SVS scorecard.

·     Support RFPs, technical client advisory and post-sales fulfilment to Corporate and Institutional (CIB) clients across the full range of Global Payments Solutions (GPS) products and CIB Client Connectivity Channels across GPS, GTS, MSS and C&L including Innovation Bank.

·      Accelerate time to first transaction and the realisation of sales revenue through continuous improvement in process, technology, people and optimised capacity. Continuous improvement should consider client feedback and country teams should support initiatives across client documentation, product/channel onboarding, integration, channel user experience and client training.

·       Maintaining regular dialogue with members of the Regional and Global Client Connectivity Leadership team and Country Stakeholders in support of best practice initiatives that establish and maintain vibrant, enthused, and highly energized work environments.

• Proven, progressive Global Payments and Cash Management experience within product or digital management and client facing roles, including a track record managing teams.

• Strong leadership and communications, experience engaging with second line risk teams on audits and regulatory requirements. Ability to interpret regulation into product requirements and identify impacts.

• Excellent knowledge and direct experience of project management disciplines and client connectivity and treasury system technology. Knowledge of the product lifecycle and market management, with demonstrated experience commercialising new capabilities in market successfully.

• Change agent with a good track record of implementing organizational, procedural, technology and people transformation initiatives.

• Tertiary degree with minimum 8 - 10 years related experience.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation needed will be prioritized.

When applying, please submit a full resume and attach your appraisal reports for the last two years. Your local internal application policy should also be followed. For internal applicants with less than eighteen months in their current role, please also obtain and enclose line manager endorsement in the application.

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC Bank Malaysia Berhad