HSBC Group

Business: WPB Technology

Open Positions: 1

Recruiter Name: Mavis Z S MAI

Location: GZ

Why join us?

The creation of Wealth and Personal Banking has allowed us to build on our position as one of the world’s largest and fastest growing wealth franchises. Significant effort has already been made towards the WPB strategy to deliver exceptional products, service and experiences to our customers, with Insurance as a key pillar for the customer proposition. 

The Opportunity:

Reporting into the CIO Global Insurance and WPB ASP, this role will lead and own all platform solution design, engineering and operational aspects for the global insurance platforms including resources, costs and resilience OKRs.  The role will work in close partnership with GI Architecture to ensure enterprise architecture outcomes are seamlessly integrated with platform and solution architecture and design outcomes. This role will also work in partnership with other WPB Platform CTOs, Enabler Leads and Value Stream Tech Leads to drive the delivery of optimal technology solutions for all insurance Value and Sub-Value Streams, ensuring a best in industry end to end experience for our customers and distribution workforce throughout their journey with HSBC. 

The role will be responsible for developing and delivering the Insurance platform technology strategy and roadmap for across all insurance markets together with Architecture in line with FSA - taking into account key technology wide priorities e.g. maintaining and developing WPB Technology-wide micro-services hosting platform, service resiliency and management, cloud-based technology solutions and the removal of legacy systems. The role holder will sponsor and drive the continued adoption and maturation of DevOps and agile principles; and ensuring Insurance Platforms are well maintained, stable, secure and compliant.

What you’ll do:

Impact on the Business

• Define, develop and practically implement state-of-the-art strategies to solving complex and ambiguous problems using modern set of technology platforms across multiple countries.
• Build a great engineering team that delivers excellent results to difficult problems across multiple functions and geographies.
• Build solution architecture and design capabilities within the global engineering team as a key skill/capability. This is critical to reduce dependency on Architecture and to provide effective solutions with reliable cost estimates.
• Provide thought leadership for all resources through Senior Managers across multiple geographies
• Design and develop optimal/future-proof solutions whilst providing reliable cost and effort estimations to solve complex and ambiguous problems using modern set of technology platforms, delivery disciplines and DevOps mindset
• Deliver against a strategic operating plan (such as Core Capabilities) that ensures resources (capability, people and funding) deliver improvements in current customer journeys and new features to increase customer experience
• Global implementation and coordination of Insurance initiatives, working with global and markets business, service line leaders, technology function leaders to provide global capabilities and services that is also relevant to the local market needs/problem statements
• Manage the annual budget spread between designing and developing new services (Change The Bank) as well as managing and supporting existing services (Run the Bank)

Stakeholders – Internal and External

• Improve technology delivery (ie increase quality and innovation, be cost effective and improve resilience – design-to-operate)
• Manage an effective working relationship with partners and third party vendors to ensure successful delivery and efficient cost management
• Create and maintain strong and trusted working relationship outside of Insurance business in other WPB business lines (GPBW, RBS, EP) and the broader HSBC group
• Represent Insurance in WPB channel and digital for all technology and business executive forums

Leadership & Teamwork

• Optimise resources globally to create an integrated team leveraging the capabilities of staff in all locations
• Manage the efforts of global engineering teams including all aspects of data processing design, development, acquisition, testing, conversion and production support
• Institute global platforms, promote technology sharing and leverage operating environments to achieve greater cost efficiency
• Provide senior management with overall confidence of the global insurance technology position of the organisation relative to business objectives as well as the industry
• Lead and develop a high performing global team through effective communication, performance management, development plans and reward/recognition practices
• Build a pipeline of engineering talent
• Cultivate an environment that supports diversity and reflects the HSBC brand and values

Operational Effectiveness & Control

• Ensure technology goals are identified, communicated, documented, agreed and delivered in the most effective manner (cost, timeframe and capabilities) possible through to the completion of the successful deployment
• Ensure solution and platform design are practical, scalable and future-proof whilst embedding the necessary risks, controls and quality automation checks.
• Identifying key risks, issues and interdependencies and provide appropriate mitigation strategies
• Supporting audit / independent programme assessments as required
• Ensure HSBC is not put at any operational or reputational risk

• Outstanding Technology leader who is passionate about leveraging technology to drive business outcomes
• Exceptional Engineering thought leader who is still hands-on and experienced at balancing practicalities with best-in-class engineering approaches and solutions
• Experienced in managing programs, projects and a variety of delivery / assurance roles across a number of markets/locations and cultures
• Strong track record of leading high-performing technology engineering teams within a digital economy within a retail / consumer industry, preferably at scale and across global markets
• Strong track record in successful delivery of projects that meet/exceed customer needs in a large, complex organizations
• Built and manage commercially viable digital platforms, services and capabilities
• Ability to lead and influence global teams
• Strong understanding of operational effectiveness
• Experienced at managing operational functions and leading process reengineering and efficiency exercises
• Strong ability to balance risks vs. rewards and maximizing the cost effectiveness and profitability for the business
• Possess the following competencies - strong people leadership, teamwork, is data and facts driven, sound judgment and decision making, effective communication skills
• Respectful of different cultures, working with colleagues from across all 5 regions (North America, LATAM, Middle East, Asia Pacific and Europe)
• Language knowledge of Spanish and French

Link to Candidate User Guide:

https://hsbchrdirect.service-now.com/hrsp?id=kb_article&sys_id=60ce20691ba69010280dc9df1d4bcb56

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Software Development (GuangDong) Limited***