Job description
Business: Global FCS
Open positions: 1
Role Title: LEAD AVP - INFORMATION MANAGEMENT
Global Career Band: 5
Location: Bangalore
Recruiter Name: Shekinah Beulah
Why join us?
Fraud & Credit Decision Systems under IWPB Fraud & Credit Services (FCS) is responsible for the delivery and support of the Credit, Collection and Fraud risk management platforms, tools and data across HSBC. The team also serves as a Decision Engine CoE (Centre of Excellence) for multiple Account Originations/Management, Collections and Fraud Risk systems including the Credit Bureau Management. We facilitate the deployment of account originations and management strategies through the FIM approved decision eco-system. The team would need to interface heavily between the Information Technology team and the business end users (including Risk & Product functions
The Opportunity:
The Product Owner is responsible for owning portfolios of work and managing the respective stakeholder relationship. In this role the individual will own the overall vision and roadmap of the Decision System team(s), proactively find new opportunities, bring together resources, and drive delivery. The Product Owner will need to be familiar with the capabilities within Decision eco-system. Should be able to manage & prioritize backlogs effectively, write clear user stories, and work closely with engineering teams to deliver the desired outcomes.
Responsibilities will progressively increase as role holder matures in the role or the incoming candidate has higher relative experience at the time of hiring
What you’ll do:
Developing, implementing and maintaining data driven solutions to assist IWPB businesses in achieving profit and growth targets.
Effectively project managing teams and stakeholders.
Exceeding stakeholders’ and customers’ expectations by delivering innovative and accurate results.
Building and maintaining strong working relationships with key stakeholders across all levels.
Deliver the FCS Decision Optimization program objectives related to development and implementation of Machine learning models, access to new external data and improvement of fraud decisioning through processing, Turnaround time etc.
Managing an array of projects, working with a team of Analysts for the project delivery.
Work scope will be around Fraud portfolio Management across various markets.
Primary work delivery will be focused around solutions for implementing fraud Management tools & strategies. However, there will be opportunities to gain exposure into other areas of fraud management & systems as well.
Investigative and consultancy mind with penchant for the latest technologies and continuous learning and capability building
Ensure personal integrity and adherence to established HSBC policy on conduct, compliance and Resilience Risk
Participate in team meeting / team activities and work towards sustaining team spirit.
Assist line manager/supervisor with managing day-to-day operations and support peers on process if needed.
Acts as a role model for our Group Values and Behaviours (Open, Connected, Dependable), supporting colleagues and customers to deliver superior customer service through these values
Support achievement of team objectives & participate in in development of cohesive team
Contribute to the creation of a supportive work environment driven by people centric values
Build professional relationships and collaboration with colleagues in other areas
Oversee the development of cost-effective code for assigned projects. Manages the automation of repetitive programming steps to reduce the need for manual intervention. Take charge in the maintenance of generated programs, queries and profiles to make certain organizational information resources are leveraged efficiently.
Enthusiasm for proactively seeking, exploring, and developing use cases for new data and/or tools/wider industry trends
Experience working across multiple geographical regions
Requisitos
What you will need to succeed in the role:
Min. 10+ Year of relevant experience. Bachelor’s or master’s degree from reputed university with STEM specialization
Understand fraud vectors/ mechanism (e.g., card/payment fraud, ACTO, ID theft etc.), detection techniques (analytical & Operational) with regulatory implications.
Knowledge and understanding of financial-services/Retail banking-operations
Exposure to Banking Analytics or equivalent experience in Business, Finance or related field.
Strong communication, stakeholder management, presentation and interpersonal skills
Strong analytical skills with business analysis aptitude.
Proven ability to work with senior stakeholders and business sponsors
What additional skills will be good to have?
Uses KPIs, fraud rates & FP to make prioritization decisions and conduct post deployment impact assessment.
Fraud product knowledge (Feedzai/ Experian/ RSA/ SASEFM/ SASID/ BIOCATCH/ TMX – desirable but not mandatory)
Experience with Agile/iterative process in the context of project tracking and reporting. Exposure to JIRA/Confluence for project management activity
Knowledge of Cloud Computing (AWS, GCP), Data Modelling is a plus
Experience in running Global Offshore R&A team and a proven track record in establishing a high performance and efficient Data & Information Management unit.
Relevant Agile PMPO certification will be desirable.
Relevant Agile PMPO/ CBAP/CISO/ SAFE Agilist certification will be desirable not mandatory
Link to Candidate User Guide:
(Or)
Go to the below link and type “IND GSC : IJP Applicant User Guide” in search bar.
https://hsbchrdirect.service-now.com/hrsp?id=hrdirect_employee_dashboard
You’ll achieve more at HSBC
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
***Issued By HSBC Electronic Data Processing (India) Private LTD***
Nombre del recruiter
Shekinah Beulah
Email del recruiter
shekinah.beulah@hsbc.co.in