HSBC Group

Business: Asset Servicing and Tax Services

Open positions: 1

Role Title: Manager Operation

Global Career Band: 6

Location (Country / City ): Bangalore, India

Recruiter Name :  Srinivasan S

Why join us?

• Asset Servicing and Tax Services covers all Mandatory and Voluntary Corporate Action processing for Equity and Fixed Income products, inclusive of Claims and Tax processing for multiple balance sheets across multiple business location.

The Opportunity:

• The successful candidate will be responsible to provide people and process managerial role coverage for Mandatory Claims process within Asset Servicing and Tax Services for Market Operations (MSS) across multiple balance sheets in Bangalore adhering to all policies, risk and controls, regulatory and compliance requirements and drive the Strategic Projects and efficiency initiatives for Asset Servicing. He / She will also be required to manage senior level escalation & communication with stakeholders and clients as appropriate.

What you’ll do: 

Principal Accountabilities: Key activities and decision making areas

Customers / Stakeholders

• HSBC offices globally
• Various Custodians and Agents Globally
• Internal customers within the various locations in UK/ Hong Kong/ France as a whole.
• Support multiple business lines per below:
• EQ - Proprietary trading and Prime Finance including cash equity, stock lending and SWAPs, Delta 1 and CFDs.
• FI - including proprietary trading, SED, Credit and Fixed Income including equity linked bonds, Fixed Income bonds, stock lending, Bonds and Repo’s.
• External clients

Typical Targets and Measures

• Client queries have a good response time within the expected 24-hour window.
• Relationships are kindled with all customers.
• Communicate effectively with internal and external clients to resolve issues efficiently

Leadership & Teamwork

• Provide people and process managerial role coverage to Asset Services Mandatory (Claims) process across multiple entities.
• Work closely and collaboratively with business partner’s other departments including Asset Services, Business Risk and Control Management & Product to provide solutions to clients.
• Train and coach colleagues when required.
• Handle client enquiries.
• Identify, implement and drive process reengineering and change initiatives to improve efficiency, reduce operational risks and reduce errors against the Fixed Income process.
• Cultivate a client focus culture, grow productive teams and build leadership within the teams
• Implement projects assigned by Senior Management from time to time
• Ensure that the most appropriate organizational structures, systems, work flows, procedures and controls are utilized in support of the department activities.
• Contribute to the implementation of market driven changes as necessary to realize efficiency and cost benefits, reduce risk and to reflect product development.
• Review and improve the operational processes in partnership with the Change team in order to produce maximum process efficiencies.
• Develop relationships with colleagues across GB&M business areas to ensure the department’s business and system solutions are supported and implemented in accordance with given timelines.
• Ensure that Global Market Operations develops and consistently maintains a premier quality reputation, internally and externally, the departments services.
• Effectively drive and manage change to achieve business goals (eg. process improvements/changes in procedures)
• Create an environment where skills and knowledge is openly shared to achieve department and business goals.

Typical Targets and Measures

• Completing daily tasks successfully
• Clear escalation of important items.
• Understanding and solving daily queries.
• Meet personal and departmental objectives.

Operational Effectiveness & Control [COMPLETE 3-4 AREAS]

• To ensure control measures/checkpoints are established to scrutinize exceptions/errors to prevent any operational losses and reviews on these measures are constantly performed.  Procedural changes/new initiatives are reviewed, fully communicated to and implemented.
• To ensure strong internal audit and staff feedback mechanisms are in place to prevent potential frauds/losses.
• Plan for effective cross training taking into account the Global Contingency requirements and Operational requirements and striking a balance among them.
• Ongoing monitoring and review of workflow and priorities are in accordance with procedures.
• Procedural changes/new initiatives are reviewed, agreed with the business area, fully communicated to staff and implemented.
• Review Contingency requirements on a periodic basis and invoke relevant business recovery measures as necessary. Carry out effective Operational Risk Assessment by monitoring and implementing risk mitigating plans.
• To support Business Continuity Plan (BCP) by implementing the changes and adhering the BCP Group guidelines as well as Global Market Operations BCP guidelines.

Typical Targets and Measures

• All instructions are submitted successfully.
• Notifications are accurate and follow the   standard format of the team.
• Reconciliation items are kept to a minimum.
• Effective management of BAU process.
• No backlogs.
• Operational losses are to be avoided or kept at minimum.

What you will need to succeed in the role:

Knowledge

• University degree level and equivalent practical experience / maturity.

Experience

• At least 3-5 years’ experience in a management position – related.
• A SME with extensive experience in Market Operation, majorly in Asset Services Mandatory Claims process related.
• Knowledge of ASPA/Claims Manager/TLM/GMG/BBG/Summit/GPS systems will be an advantage.
• Strong understanding of risk and risk management in corporate actions claims related.
• Excellent knowledge of different corporate event types and knowledge of UK/HK/FR regulations.

Skills

• Strong leadership skills evidenced by achievement of objectives together with a track record of development of individuals with strong organization and planning skills.
• Ability to build and maintain relations with business units and continuously give feedback by stringent follow up on service level agreements                                                                                   
• Evidence of strong analytical, statistical and data mining skills to study trends, make projections and to interpret numeric information.
• Evidence of strong operational decision making and be able to provide analytical support to the teams 
• Evidence of process management skills with an ability to initiate process improvements                                                                                   
• Initiate cost control measures by achieving resource efficiency and managing overheads        
• Dedicated approach to teamwork and ability to contribute to team effort.
• Ability to speak and understand English fluently. Strong communicator, both verbally and in writing.
• Attention to detail and accuracy.
• Customer focused and committed to providing a high quality service.
• Able to work in pressurized environment and manage priorities effectively.
• Effective leadership with requisite interpersonal skills necessary to direct and motivate a large team to achieve results
• Strong collaborative management skills with the various stakeholders
• Problem solving skills and ability to drive process improvements
• High integrity and professionalism

Link to Candidate User Guide:

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Go to the below link and type “IND GSC : IJP Applicant User Guide” in search bar. https://hsbchrdirect.service-now.com/hrsp?id=hrdirect_employee_dashboard

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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