HSBC Group

If you’re looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further. 

Our Wealth and Personal Banking business supports millions of individuals, families, business owners, investors and entrepreneurs worldwide. We provide products and services that include current accounts, credit cards, personal loans and mortgages, as well as savings, investments, insurance and wealth management. We also have specialised relationship managers who support customers with bespoke requirements, including high net worth and ultra-high-net-worth clients.

HSBC relies on its Financial Support teams to work closely with customers who are in financial difficulties to deliver positive, appropriate and sustainable outcomes.  Financial Support endeavour to deliver a high value, professional and quality service to our customers.  By putting our customers at the heart of everything we do we manage the value of contact by crafting solutions that best meets the needs of our customers and the bank through the development of strong call behaviours in the Financial Support teams.

The FST Deployment & Implementation team are responsible for ensuring change is effectively delivered and implemented into FST, on and offshore. This includes, but is not limited to, MSB Brand-led change, FST cross-brand change and local FST change initiatives.

Additionally, the Deployment & Implementation team are actively engaged and involved in supporting the operational readiness activity to make sure that areas are ready to absorb any change that will impact FST customers, colleagues and/or departments and will undertake a number of business-as-usual continuous improvement tasks, such as routine reviews and defect tracking/resolution. 

A move across the business allows you to continue to access tailored professional development opportunities, and our fantastic benefits packages.

In this role you will:

• Be responsible for ensuring change is effectively delivered and implemented within FST
• Identify opportunities to drive customer, colleague and process improvements across FST, with emphasis on customer centricity and simplification for FST colleagues, leading the way to achieve the best solutions for our customers and the organization
• Lead members of the FST MSB D&I team to be the best they can be on any initiatives you are working on in common, using resource effectively within the team to support timely, quality deliveries
• Provide support to deliver timely resolutions and fixes to issues identified in FST, tracking and managing any defects
• Represent FST, and actively contribute to appropriate Change Deployment and Project Governance meetings, providing representation, direction and input to projects and change that will impact FST

To be successful in this role you should meet the following requirements:

• Inspirational leadership – the ability to develop enthusiasm and commitment in others with a passion for identifying opportunities and delivering improvements for colleagues and customers
• Proven experience in the deployment or implementation of change and/or project management experience
• Ability to handle problems and challenges in a confident and decisive manner
• Commitment to continuous development, both personally and in others, to add value for the organization and for overall career development;
• Strong written/verbal communication and the ability to communicate confidently and effectively with stakeholders at all levels across brands

This role is based in Chester.

To support you with putting your best foot forward for our internal opportunities, you are invited to take advantage of our CV and Interview workshops, hosted  by our Talent Acquisition team. To find out more and register to attend please copy and paste this link into your browser - https://performancemanager.successfactors.eu/sf/learning?destUrl=https%3a%2f%2fhsbcbank%2eplateau%2ecom%2flearning%2fuser%2fdeeplink%5fredirect%2ejsp%3flinkId%3dITEM%5fDETAILS%26componentID%3dLDXX1066V%2d000%2dENGBR%26componentTypeID%3dVILT%26revisionDate%3d1692279360000%26fromSF%3dY&company=hsbcholdin

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone -  no matter their gender, ethnicity, disability, religion, sexual orientation, or age.

We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you’d like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com
Telephone: +44 207 832 8500

You can find out more about the recruitment journey and what to expect by viewing our Recruitment Process FAQs in HR Direct and by clicking here (only available via internal access).