HSBC Group

Some careers have more impact than others.

If you’re looking for a role where you can continue to make an impression, take the next step at Hang Seng where your contributions will always be valued.

Customer Propositions and Customer Management

We are currently seeking a high caliber professional to join our department as Manager, Retail Propositions. reporting to Senior Manager, Affluent Propositions.

Principal responsibilities 

• Develop, design and implement Acquisition activities to drive HNW, Affluent and Emerging Affluent customer growth and product penetration
•  Lead strategic initiatives to expand the mass affluent customer base by cultivating and exploring new partnerships to diversify acquisition channels
• Organize high impact events and activities to cater to the affluent segment, ensuring a seamless proposition continuum for mass affluent customers
• Collaborate with key Business Units, Distributions and Functions to ensure the acquisition activities is properly delivered to customers with most optimal approach 
• Take the lead to design and develop digital onboarding journey from account opening to activation 
• Design and implement customer journey across multichannel touch points for enhanced customer engagement in alignment with segment strategy for a diverse customer base
• Stay on top of compliance requirements in particular sales and marketing-related, competition law and fair value principles to take timely actions to mitigate relevant risk posing to the bank, where applicable
• Stay abreast of regulatory requirements to ensure all customer communications and initiatives are compliance to FIM and related policies
• Develop an expert knowledge of customer base, market trends, and competitor activities for the support of strategic direction

•  University degree in Business Administration, Marketing or other relevant qualifications
• Proven experience in financial services, with a track record of managing partnerships.
•  Customer-oriented with strong business acumen and analytical skills
• Strong self-motivation and positive attitude with good project management and interpersonal skills
• Ability to bring divergent ideas to create new and valuable solutions
• Shown strong situation awareness, strong desire to learn and able to work in Agile environment
• Resilience to stress, able to unlock full potential and prepare for the future of work
• Proficiency in both English and Chinese
• Great sense of ownership and servicing mind-set to ensure efficient and effective customer service delivery

When applying, please submit a full resume and attach your appraisal reports for the last two years. For internal applicants with less than twelve months in their current role, Manager’s endorsement is required. Please obtain and enclose the endorsement in the application. If you have been in your current role for more than 12 months but the behaviour gateway was “No” in the most recent performance assessment, you cannot apply any internal job openings.

You’ll achieve more at Hang Seng Bank Limited.

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.  We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Issued by Hang Seng Bank Limited