HSBC Group

Business: Finance systems operations, Global Finance

Open positions: 2

Role Title: Manager, Finance system operations GSC’s

Global Career Band: 6

Location (Country/city)-  Chennai & NCR

Recruiter Name: Charu Jain

The Opportunity:

Supporting global users of RWA systems in the Finance Cloud Applications landscape. This will involve understanding and interpreting the data (input, processing & output) and validation within the systems, troubleshooting user’s issues related to system usage and data quality, reference data, stakeholder management and support on-boarding of new reporting requirements to cloud

What you’ll do:

Principal Accountabilities: Key activities and decision making areas

Impact on the Business/Function

• Understand and interpret the data calculations and validation within the systems, troubleshooting user’s issues related to system usage and data quality
• Understands RWA framework i.e. Process (Technical solution), Regulatory requirements for data purposes & Systems
• Ensure ongoing data analysis support for seamless service delivery of RWA reporting to various onshore partners as per agreed service levels
• Manage and run the automation initiatives of the team to enhance efficiency.
• Provide technical inputs while on boarding of the new applications.
• Support on-boarding of new reporting requirements to cloud and associated systems

Typical Targets and Measures

• Support offshore and onshore teams when & where required.
• High customer relationship feedback metrics
• Consistent delivery of processes to agreed SLA’s
• Automation ideas and their successful implementation
• Successful on boarding of new applications
• Support of new reporting requirements

Customers / Stakeholders

Understand stakeholders’ (i.e. Country data analysis’s, onshore teams) needs, identifying and implementing improvements in a continuous manner from a system & data standpoint

Typical Targets and Measures

High customer relationship feedback metrics on all aspects of stakeholder management

Leadership & Teamwork

• Effective communication within the team and with business partners
• Take accountability and ownership of the tasks and responsibility assigned

Typical Targets and Measures

Be seen as a role model and pioneer of HSBC values by leaders and peers

Operational Effectiveness & Control

• Ensures adequate controls are in place, documented and evidenced by the team
• Take accountability for ensuring change / implementation in compliance with Group Standards and Regulations
• Communications are clear, documents are of a high quality

Typical Targets and Measures

Build relevant data documentation to support offshore and onshore reporting requirements

Major Challenges 

• Establishing and building user confidence in robust production environments and excellence of Finance support function
• Understanding and interpreting the data calculations and validation within the application.
• Evidencing a proactive approach – it is fundamental for this role that all stakeholders are kept informed of the progress of issues raised towards resolution
• Focusing on the delivery of an excellent support function and surpassing user expectations
• Meeting the shrinking operational timeline for the reporting requirements
• Support on-boarding of new reporting requirements to cloud and associated systems

Role context

• Level 1/2/3 support for RWA Systems for users across the Group
• SME in terms of technical or functional expertise with previous experience of working with SQL & MS Access
• Support on-boarding of new reporting requirements to cloud and associated systems

Management of Risk 

• Prevent changes to existing process and dependencies on external parties from impacting deliverable timelines
• The Programme must be managed in accordance with the group controls framework and with relevant FIM’s (Finance Instruction Manual)
• Approach / Change must comply with applicable legal and regulatory requirements from a global standpoint

Observation of Internal Controls

• Maintain HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators
• Observe and promote the use of the group’s preferred programme management methods/tools
• Observe disparate data protection acts between countries as applicable

Role Dimensions

Supporting global users of RWA systems in the Finance Cloud Application landscape. This will involve understanding and interpreting the data (input, processing & output) and validation within the systems, troubleshooting user’s issues related to system usage and data quality, reference data and stakeholder management

What you will need to succeed in the role:

• BE / B Com / M Com / BCA / MSc / MBA
• Around 5 years overall experience in Finance / Finance Systems.
• Proven expertise in identifying and handling automation initiatives.
• Technical expertise of SQL. Should have hands on knowledge of SQL.
• Exposure to Financial Systems Support, Systems Development and Project Management
• Deep and extensive level of analytical skills and ability to grasp complicated functions in short period of time and transfer knowledge appropriately and document / test as necessary to meet SOX standards.
• Excellent communication skills and Interpersonal skills.
• Excellent MS Excel skills
• Strong time management skills and ability to work under pressure with challenging deadlines
• Sound problem solving, planning & organizing skills
• Self-motivated and good team player
• Robust experience in planning and organizing work in a global environment.
• Should be flexible to stretch and work across shifts and on weekends, including night shifts
• Working knowledge of Reference (static) data.
• Knowledge of Python and Tableau will be an added advantage.

Link to Candidate User Guide:

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(Or)

Go to the below link and type “IND GSC: IJP Applicant User Guide” in search bar.

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You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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