HSBC Group

If you are a UK or CIIOM based employee, please apply using the following link which will take you to our new Recruitment System: https://performancemanager.successfactors.eu/sf/jobreqpvt?jobId=4395&company=hsbcholdin&st=5318B01CF226A0BC08DE001BA3932ADC5A88DE87

If you’re looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further.

Our Wealth and Personal Banking business supports millions of individuals, families, business owners, investors, and entrepreneurs worldwide. We provide products and services that include current accounts, credit cards, personal loans and mortgages, as well as savings, investments, insurance and wealth management. We also have specialised relationship managers who support customers with bespoke requirements, including high net worth and ultra-high-net-worth clients.

UK Fraud focuses on the specific financial fraud threats the firm faces now and, in the future, pioneering the techniques and technology that protect our business, our customers, and the many communities in which we operate, from the harms associated with fraud. Fraud harnesses intelligence, analytics, technology, investigation, information sharing, and public-private partnership to achieve this end, always seeking the most effective and efficient means.

This role will report to a Snr Manager – Fraud Control Design Fraud within UK Fraud who are responsible for the management of fraud across the business, ensuring that fraud controls are fully optimised to prevent, detect and mitigate fraud for HSBC UK and its customers.
 
The Fraud Control Design team are also responsible for implementing solutions through change initiatives either directly within the fraud remit or influencing and delivering the enhancement of controls outside of the broader fraud function within the FLoD.

A move across the business allows you to continue to access tailored professional development opportunities, and our fantastic benefits packages.

In this role you will:

•    Support the development of strategies and protocols that are monitored and delivered through analysis of fraud patterns and implemented within our cards fraud detection systems and processes
•    Support and act on behalf of Snr management during any flash fraud attacks..
•    Interpret MI and trends, identifying issues and risks and escalating potential issues with strategies to address fraud and risk. Test change initiatives, identifying and developing new or improved delivery mechanisms.
•    Provide SME input to business led change projects to identify and assess potential fraud risks that may arise from new / changes to products and / or servicing journeys.
•    Work closely with other fraud teams to ensure that controls are appropriately designed and implemented into fraud treatment strategy. Work with Fraud Operations to improve processes and provide input into colleague training materials.
•    Maintain close working relationships with the Strategic Fraud Analytics function to implement model developments and optimisation tools that meet business requirements and risk appetite.
•    Keep up to date with changes in industry fraud trends and evolving technology to ensure controls remain fit for purpose.
•    Provide input to the ongoing development of the portfolio of change activity for cards including supporting investment funding requests and benefits monitoring.

To be successful in this role you should meet the following requirements:

•    The role holder will ideally have proven expertise at management level within an existing Fraud function.
•    Detailed knowledge of HBUK products, policies and processes.
•    Proven Stakeholder management skills with a strong eye for detail and problem-solving ability.
•    Experience of working in an environment supported by Fraud Detection systems,  SAS and Feedsai are essential..
•    Knowledge of delivery of controls and design methods.
•    Relevant work experience in a risk environment preferred FLoD or SLoD.
•    Experience of developing new processes and ways of working within a Fraud Strategy/Analytics/Operations/Policy function preferred.
•    Experience of understanding what best in class fraud management looks like is essential
 
Base location Leeds, Chester, Birmingham with option to utilise various hub locations to meet 60% in office requirement

To support you with putting your best foot forward for our internal opportunities, you are invited to take advantage of our CV and Interview workshops, hosted  by our Talent Acquisition team. To find out more and register to attend please copy and paste this link into your browser - https://performancemanager.successfactors.eu/sf/learning?destUrl=https%3a%2f%2fhsbcbank%2eplateau%2ecom%2flearning%2fuser%2fdeeplink%5fredirect%2ejsp%3flinkId%3dITEM%5fDETAILS%26componentID%3dLDXX1066V%2d000%2dENGBR%26componentTypeID%3dVILT%26revisionDate%3d1692279360000%26targetStudentSysGUID%3d%26actingAs%3d%26fromSF%3dY&company=hsbcholdin 

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.

We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse.

If you’d like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com
Telephone: +44 207 832 8500.

You can find out more about the recruitment journey and what to expect by viewing our Recruitment Process FAQs in HR Direct and by clicking here (only available via internal access).