HSBC Group

GCB 5

Some careers have more impact than others.

If you’re looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued.

HSBC Digital Business Services is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Digital Business Services combines global expertise and technology to help keep us ahead of the competition.

We are currently seeking a high calibre professional to join our team as a Manager Operations, Card Plastics and Platforms.

Principal Responsibilities

• Lead the team to deliver the agreed set of business objectives related to the production of credit and debit cards for the Bank
• Ensure effective vendor management and governance on card embossing and distribution processes performed by external vendors, ensure the quality aligned with Card Associations’ and all required standards
• Manage financial control and annual operating cost
• Coordinate with Business and stakeholders to implement changes on services, products or system to comply with new regulatory requirements
• Act as subject matter experts in the responsible area
• Maintain control standards and ensure operations are in compliance of Global Standards and regulatory requirements
• Coordinate audit/control monitoring activities and react to comments and suggestions to minimize operational risks
• Review operational flows and procedures, identify streamlining opportunities in order to drive better performances, enhance productivity and reduce cost. Ensure excellent customer service is delivered while meeting internal and external requirement
• Conduct forecast on volume and resources

• Experience on vendor management operations
• Strong self-motivation, with ability to work independently and under pressure
• Good analytical, people management, communication and interpersonal skills
• Attentive to details and proficiency in handling exceptional case 
• Proficiency in both English and Chinese, with fluency in Putonghua as an advantage
• Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes

When applying, please submit a full resume and attach your appraisal reports for the last two performance years. Your local internal application policy should be followed. For internal applicants in Hong Kong with less than twelve months in their current role, please also obtain and enclose the endorsement from your current line manager in the application as well; for more information, you can visit HRDirect and search for content "HKG: Do I need any approval to look for internal career opportunities?".

You’ll achieve more at HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.