HSBC Group

Open positions: 1

Global Career Band: 6IC

Why join us? 

Do you thrive in fast-paced environments and enjoy navigating change? Are you a skilled Workforce Management specialist with a passion for helping people adapt to new processes? If so, then this WFM role is perfect for you!

The Opportunity:  

Workforce Management team supports Business services operations with long term strategic planning, mid to short term (long to mid-term) demand-supply planning & operational MI with an additional scope of supporting business decisions through Analytics & data driven insights. WFM team is a key enabler for operational effectiveness project called Fungible Workforce, productivity & performance enhancement as part of Bank Wide Ops Transformation program i.e. Incumbent would contribute to information management deliverables that involve but not restricted to, creating sample data sets using various Data Management/Extraction technologies and Building analysis & relationship management framework for end user information delivery supporting accurate WFM outputs and maintenance of the enterprise data warehouse in partnership with DBS IT & Platform Solutions team alongside supporting the enhanced footprints as part of offerings to wider Global Businesses & Functions.   

What you’ll do:     

• Data Scientist with experience deploying, monitoring and maintaining predictive models.
• Collaborate with internal stakeholders to understand the requirements, design innovative time data models and contribute to development, release and maintenance of these models.
• Management of the WFM tools and data, ensuring accuracy and relevance to front line and central team demands with SLAs achieved.
• Support in delivery of WFM BWOT Deliverables for 2024 and beyond within defined timelines covering all key milestones.
• Build strong relationships, adopting a joined-up approach, to deliver business requirements at pace and with minimum conflict.
• Maintain contact with stakeholders to identify and communicate business performance, status, and potential risks.
• Collaborate in building NextGen WFM Solutions & support ongoing practices to enable Ops with better productivity & performance management.
• Drive a high-performance culture through better engagement within team and effective peer management.
• Acting as a Subject Matter Expert to support the wider business to ensure commonality and consistency of solutions.
• Ensure Planning & Service Management processes are effective and propose improvements/efficiencies as required.
• Compliance with external regulatory requirements, internal control standards and group compliance policy.
• Timely implementation recommendations made by internal/external auditors and external regulators.

What you will need to succeed in the role:       

• Analytical thinker with a passion for using data and statistic methold to solve Business Problems
• Proficiency with common analytical programming language eg: Python, excel, SQL. Solid understanding of data transformation and analytics functions using tools / languages like Pandas, Sklearn.
• Technical expertise: Strong proficiency in core Data Science, Data Mining, Machine Learning and Statistical Modelling. In-depth experience in techniques from time-series forecasting and / or casual inference. Experience in with experiment design, Natural language Processing, Neural network architecture, Recommendation Systems and Large Language Model is highly desirable.
• Sound understanding of business process management/ delivery/ shared services dynamics.
• Knowledge of WFM workflow offerings and solutions
• Advance knowledge on WFM tools and methodology and best practice techniques
• Proficient in visualization platforms like Data Studio/ Tableau/ Qlik, etc.
• Effective communication, inter-personal and negotiating skills.
• Effective decision making and problem-solving ability.
• Proven judgmental skills to identify and resolve problems.
• Experience of managing resources using appropriate systems, tools, communication, delegation, and planning skills
• Ability to coordinate a wide variety of solutions, bringing a breadth of experience to the business, seeing the wider implications at all stages.

What additional skills will be good to have?     

• Exposure Project management skills preferably Agile.
• Proven Data engineering skills.
• Storytelling Skills.
• Creativities.
• Leadership capabilities.

Please refer the Candidate User Guide in the below link to understand your own journey as a candidate.

https://hsbchrdirect.service-now.com/esc?id=kb_article&table=kb_knowledge&sysparm_article=KB0184596&sys_kb_id=712b5f041b1f82908d3a0fe7ec4bcbd6

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued by HSBC Electronic Data Processing (Guangdong) Ltd. GSC China***

(* The information contained in this job description is a true and accurate reflection of the job as specified.)