HSBC Group

GCB 5

Some careers grow faster than others.

Global Payment Solutions is made up of almost 10,000 people, across more than 60 countries. The business is uniquely positioned to help clients make payments across borders, across currencies and regulations, quickly and efficiently with dedicated in-country and regional support. Our expertise in this area is repeatedly recognised by the industry’s most prominent publications and associations with numerous global, regional and country awards.

We are now inviting qualified individuals to join this team in the role of Market Manager 

Principal Accountabilities 

Responsible for supporting CIB revenue growth and continuous improvement of the client connectivity proposition within the market/region by identifying client needs, leading go-to-market initiatives and collaborating with internal teams to improve client experience.

·           Provide input and coordinate execution country and regional market strategies to commercialise and grow adoption of client connectivity capabilities in alignment with GPS, GTS and MSS product strategies.

·          Proactively own resolution of issues – such as process/operating model, client complaints and internal readiness/training.

·      Identify emerging market trends, competitive threads/opportunities and client needs across digital client engagement in transaction banking. Utilise frameworks to communicate these market insights to global product managers for inclusion in future state architecture, roadmaps, and backlogs.

·       Become a subject matter expert for the client connectivity proposition across documentation, client onboarding and channel capabilities (web, mobile, H2H and APIs). Provide support in client meetings, pitches and industry events.

·          Support market/product managers in other SVS and as well as the connectivity global product team to understand and align to the future state architecture, speak-up to ensure country/regional needs are considered, and are aligned with local regulatory frameworks.

·          Allow product managers in other SVS (i.e. DOME, CBCC, Liquidity, Trade) to work directly with IT teams on project execution by clearly articulating client connectivity requirements and helping them solve for market requirements/regulation across documentation, client onboarding and channel capabilities.

·           Drive commercialisation and readiness for global client connectivity projects in market/region. Ensure proper go-to-market plans are in place including pricing and billing procedures.

·           Support tracking of benefit targets for the country and/or region. Track benefit realisation in line with business case OKRs and team KPIs/scorecard.

·  3-5 years proven experience in transaction banking, treasury services and/or payments and cash management in a market, product/digital commercialisation or client facing role.

·  Good understanding of market systems, products and bank operations, and stages in the product lifecycle and how this translates into market management strategies.

·      Strong communication, presentation and stakeholder management skills.

·      Experience bringing new product/digital capabilities to market.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation needed will be prioritized.

When applying, please submit a full resume and attach your appraisal reports for the last two years. Your local internal application policy should also be followed. For internal applicants with less than eighteen months in their current role, please also obtain and enclose line manager endorsement in the application.

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC Bank Malaysia Berhad