HSBC Group

Some careers have more impact than others.

If you’re looking for a role where you can continue to make an impression, take the next step at Hang Seng where your contributions will always be valued.

Principal responsibilities:

• Lead and manage the Merchant Relationship sub-team to achieve and exceed the business target.
• Develop and implement business strategies to expand the merchant base and ensure continued position as one of the leading merchant acquiring services providers in Hong Kong.
• Develop and implement strategic plans to enhance merchant acquisition, activation, engagement and retention, leveraging data-driven insights and market analysis to identify business growth opportunities.
• Assist relevant teams to redesign merchant onboarding and KYC workflows, integrating advanced tools to accelerate the process.
• Assist relevant teams to streamline merchant service processes and improve merchant satisfaction.
• Adopt data analytics to track key metrics and provide actionable insights to senior management
• Ensure compliance and related control to minimize risk exposure.
• Monitor market trends and landscapes to identify new business opportunities
• Collaborate with various internal teams to resolve operational or technical inquiries raised by merchant
• Work closely with Usage team to support merchant promotion and stimulate card spending
   

Qualifications and Experience:

• Bachelor’s degree in Finance, Economics, Business Administration or relevant qualifications.
• 8+ years of experience in banking, fintech, or payments, with 2+ years in a leadership role managing merchant acquiring business.
• Proven experience in problem solving and strategy planning.
• Experience engaging with clients or stakeholders to present an idea.

• Strong analytical skills to analyze data, identify trends, and make data-driven decisions to support growth and optimization.
• Strategic thinking to develop and execute growth strategies and explore new business opportunities.
• Excellent presentation and communication skills, with proficiency in English and Chinese (Cantonese and Putonghua), to articulate solutions to merchants and stakeholders
• Customer-centric mindset with strong interpersonal skills to build relationships
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) for documentation and reporting.

Key Skills and Competencies:

• Exceptional project management skills, with proficiency in Agile or hybrid methodologies, system documentation, and stakeholder engagement.

• Strong analytical skills to analyze data, identify trends, and make data-driven decisions to support platform growth and optimization.

• Strategic thinking to develop and execute growth strategies and explore new business opportunities through partnerships.

• Excellent presentation and communication skills, with proficiency in English and Chinese (Cantonese and Putonghua), to articulate technical solutions to clients and stakeholders.

• Technical proficiency in payment systems, API integrations, and cloud-based platforms; knowledge of Java, AWS, or similar is a plus.

• Customer-centric mindset with strong interpersonal skills to build relationships

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) for documentation and reporting.

When applying, please submit a full resume and attach your appraisal reports for the last two years. For internal applicants with less than twelve months in their current role, Manager’s endorsement is required. Please obtain and enclose the endorsement in the application. If you have been in your current role for more than 12 months but the behaviour gateway was “No” in the most recent performance assessment, you cannot apply any internal job openings.

You’ll achieve more at Hang Seng Bank Limited.

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.  We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Issued by Hang Seng Bank Limited