HSBC Group

Multi Skilled Mortgage Associate (12-month secondment)

If you’re looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further. 

Our Wealth and Personal Banking business supports millions of individuals, families, business owners, investors and entrepreneurs worldwide. We provide products and services that include current accounts, credit cards, personal loans and mortgages, as well as savings, investments, insurance and wealth management. We also have specialised relationship managers who support customers with bespoke requirements, including high net worth and ultra-high-net-worth clients.

The Multi Skilled Mortgage Associate will flex across a number of responsibilities within the non-advised Direct Mortgage business, ensuring that no two days are the same.

A move across the business allows you to continue to access tailored professional development opportunities, and our fantastic benefits packages.

In this role you will:

•    Provide high quality service to achieve maximum customer satisfaction by resolving the customer mortgage query at first point of contact where possible.
•    Maintain attention to detail and high accuracy in directing and navigating customers to appropriate resolutions in a timely manner.
•    Provide support on phones to Inbound Non-Advised where demand requires.
•    Process multiple queue types to help customers with their online mortgage journey – including rekey’ s and Government Charter illustrations.

To be successful in this role you should meet the following requirements:

•    A high performing track record, working in a Mortgage environment for a minimum of 6 months is essential.
•    Recent experience of providing excellent customer service throughout an end to end journey.
•    The ability to adapt to regular change, demonstrating flexibility whilst supporting improvements to the proposition.
•    Proven experience in dealing with complex information whilst paying full attention to detail.
•    Excellent written and communication skills with the ability to successfully influence others, building sustainable relationships with key stakeholders.

This is a full time, hybrid role and the role holder will be based in either the Hamilton, Leeds or Swansea hub.

To support you with putting your best foot forward for our internal opportunities, you are invited to take advantage of our CV and Interview workshops, hosted by our Talent Acquisition team. To find out more and register to attend please copy and paste this link into your browser - https://performancemanager.successfactors.eu/sf/learning?destUrl=https%3a%2f%2fhsbcbank%2eplateau%2ecom%2flearning%2fuser%2fdeeplink%5fredirect%2ejsp%3flinkId%3dITEM%5fDETAILS%26componentID%3dLDXX1066V%2d000%2dENGBR%26componentTypeID%3dVILT%26revisionDate%3d1692279360000%26fromSF%3dY&company=hsbcholdin

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.

We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you’d like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com
Telephone: +44 207 832 8500

You can find out more about the recruitment journey and what to expect by viewing our Recruitment Process FAQs in HR Direct and by clicking here (only available via internal access).