HSBC Group

GCB 7

Some careers have more impact than others.

If you’re looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued.

HSBC Corporate and Institutional Banking is a markets-led, financing-focused business that provides investment and financial solutions. Through Business Banking, our international network offers comprehensive support and services to small and medium-sized businesses. From expanding overseas to managing the cash and trade flows of an established enterprise, the Business Banking team of relationship managers and product specialists provides a range of end-to-end solutions designed to help businesses reach their potential.

We are currently seeking a high calibre professional to join our team as an Officer, Non-Financial Risk Management.

Principal Responsibilities

In this role you will

• Ensure effective risk management within Business Banking through providing support to BB Non-Financial Risk (NFR) Department, including coordination of the tasks among Business Approval, Case Management and Change Process and Embedment teams

• Support Line Manager to provide administrative support for NFR team members, including new joiners/leavers arrangement, system access application/removal, fusion expense management, internal bank record/customer information retrieval, MI reporting preparation, etc

• Support NFR team for smooth daily operation by providing case assignment/management, generic email box management, complaint escalation, maintaining leave plan and resource management

• Ensure effective communication and liaison with various stakeholders, including but not limited to internal stakeholders like BB/non-BB colleagues and external customers/vendors/stakeholders

• Provide insights and feedback to assist the team to maintain/enhance a high standard of task quality and data accuracy

• Demonstrate and promote a positive risk culture aligned with HSBC values and good customer outcomes

• Adhere to regulatory standards and law to ensure compliance with relevant internal policies, laws, regulatory rules, guidance, and expectation

To be successful you will need

• Experience in customer centric role with strong interpersonal and problem solving skills

• Good understanding of general banking products and services and having sound knowledge in using bank operating systems such as Online Banking System and Customer Relationship Management System

• Good understanding on credit assessment or operations, approval process and security documentation is preferred, but not essential

• Fluent in spoken and written English with knowledge in Putonghua is an advantage

• Proficient in using Outlook, Microsoft Word, Excel and PowerPoint 

When applying, please submit a full resume and attach your appraisal reports for the last two performance years. Your local internal application policy should be followed. For internal applicants in Hong Kong with less than twelve months in their current role, please also obtain and enclose the endorsement from your current line manager in the application as well; for more information, you can visit HRDirect and search for content "HKG: Do I need any approval to look for internal career opportunities?".

Opening up a world of opportunity

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.