HSBC Group

Open positions: 1

Global Career Band: 6IC

Why join us? 

The jobholder is required to support day to day various ops support tasks especially people related. (e.g Department news letter draftting, holding events, well organizing any activity events etc.) Support some other non people related ops support tasks like MIs compoing and other business data requirements which are completed as per the timescales to all the stakeholders

The Opportunity:  

Fraud Operation support Manager provides subject matter expertise on claims and associated fraud risks, effectively support fraud operations, by pioneering the techniques and technology that protect our business, our customers, and many communities where we operate from the harm associated with financial crime. The role holder is required to be a member of Ops support team in Fraud Operations, and, where appropriate, designing, deploying policies, procedures and strategies that will minimise the fraud risk within or against HSBC.In this role, the jobholder is responsible for ensuring all regulatory, management and high level reports,presentations and documents are accurate, properly scoped and completed within established time frames, having RCA Management skill , ICMP Management skill, Stake Holder Management skill, liaising with Auditors and regulators in reviews and audits. Identifing the emerging risks, monitoring the controls and providing risk awareness and assistance to Operations, to aovid, manage and control any Operational Losses. 

What you’ll do:     

• Support people engagement related tasks by day to day operation needs.

• Work as a team of fraud ops support and ensure effective training provided, operating model running effetively and maintaining an effective communication channels.

• Ensure that positive relationships are maintained with internal/ external stakeholders relevant to the fraud risk agenda.

• Support new hires and any other upskill training, which is a key element in the overall Ops Support mechanism which drives knowledge, skills and abilities for the new joiners/ existing resources etc.

• Build effective working relationships with key stakeholders in the business, production teams, process managers to evaluate department risk exposure and monitoring implementation of controls.

What you will need to succeed in the role:       

• Excellent communication - Effective conversational skills, proficient in both spoken and written English/ Cantonese/Mandarin.

• Strong  relationship management skills with different stakeholders.

• Ability to write business letters and reports.

• Analytical - Strong decision making and analytical skills. Experience using data and observation to support judgements and complex customer interactions.

• Detail oriented - Research and patiently review the case.

• Multitasking ability - Toggle between multiple applications and ability to work on multiple task.

• Domain knowledge curiosity - Awareness of changing Fraud Landscape, fraud schemes, fraud prevention methods, fraud detection tools and industry fraud trends.

• Timely escalation of any issues which are not able to sort out individually.

• Basic mastering of MS Office, photo edit applcation, etc.

What additional skills will be good to have?     

• Customer focused centricity.

• Solution oriented mindset.

• Proactiveness with willingness to help.

• Contribute to process improvement and creating controls.

• Ability to differentiate between Fraud and Non-Fraud.

• Have a strong team spirit and ability to work under pressure. 

Please refer the Candidate User Guide in the below link to understand your own journey as a candidate.

https://hsbchrdirect.service-now.com/esc?id=kb_article&table=kb_knowledge&sysparm_article=KB0184596&sys_kb_id=712b5f041b1f82908d3a0fe7ec4bcbd6

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued by HSBC Electronic Data Processing (Guangdong) Ltd. GSC China***

(* The information contained in this job description is a true and accurate reflection of the job as specified.)