HSBC Group

GCB 5

Some careers have more impact than others.

If you’re looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued.

Wealth and Personal Banking (WPB) Hong Kong helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities, and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors, and entrepreneurs. We have four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation.

We are currently seeking a high calibre professional to join our team as a Premier Service Manager II, International.

Principal Responsibilities

In this role you will

• Lead S/PRO to provide excellent service and support to PERM (NRC) / PRM (NRC)
• Lead and drive S/PRO on retail banking business, successful wealth referrals, etc.
• Ensure excellent level of Premier service
• With synergy, relief CSM to support operations and administration when needed
• Comply with all regulations, operation guidelines and managing financial crime risk

To be successful you will need

• Years of frontline sales experience in financial services
• Proven years sales supervisory experience in management capacity with outstanding track record
• To possess good knowledge of all wealth management products including insurance and investment with an expertise in financial planning and customer portfolio management
• Strong selling and presentation skills, leadership, people management/coaching skills, excellent interpersonal and communication skills
• Holder of relevant insurance and investment licenses and compliance with related Continuing Professional Development (CPD) requirements
• Fluent in Cantonese, Mandarin and English

When applying, please submit a full resume and attach your appraisal reports for the last two performance years. Your local internal application policy should be followed. For internal applicants in Hong Kong with less than twelve months in their current role, please also obtain and enclose the endorsement from your current line manager in the application as well; for more information you can visit HRDirect and search for content "HKG: Do I need any approval to look for internal career opportunities?".

Opening up a world of opportunity

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.