HSBC Group

Business: WCL Value Stream

Open positions: 1

Role Title: Product Owner GSC’s

Global Career Band: 4

Location: India- Bangalore/ Hyderabad/ Pune/ Gurgaon

Recruiter Name: Lizy Binu Varughese

Why join us?

• Wholesale Credit & Lending (WCL) adopted a Value Stream model as part of the Group-wide Digital Acceleration Programme.  Wholesale Credit Risk Management and Analytics Transformation (WCRM&A Transformation) and Wholesale Credit and Lending Services (WCL Services) teams are combined into a single Value Stream, incorporating both WCRM&A Transformation and WCL capabilities.  The WCL Value Stream is responsible for delivering high priority programmes to simplify, digitise at scale and automate the credit and lending journey, as well as supporting the creation of a new, globally consistent credit and lending organisation serving both GB and CMB business lines which collectively build towards our vision of becoming a leader in digitally enabled domestic and cross border lending across network, by improving customer experience generating competitive advantage through use of data and participation in emerging borrowing models.
• The Value Stream construct allows us to focus on a single set of aligned objectives, collaborate to deliver our target architecture while maintaining the effective delivery of credit and lending services.
• The Associate Director, Product Owner will define the product vision, prepare a full product backlog and a product roadmap that aligns with the overall WCL strategy. The PO will be responsible for delivering value to the business, engaging with the global and regional stakeholders and users to ensure the team is building the correct product.

What you’ll do:

The Associate Director, Product Owner will typically be responsible for the below with specific focus on:

• Responsible for the product vision, strategy, roadmap of what is to be built by collaborating with the wider global and regional stakeholders and communicating to the IT, Change and BAU teams
• Responsible for leading the design of Features and Epics, which are broken down into smaller stories within the product backlog in a prioritised order to be built by the Agile delivery teams
• Ensure other IT product owners, Vendors, and Product delivery managers understand all requirements, and they are planned for delivery
• Ensure that the product meets the HSBC quality standards and cover all bases with Risk, Compliance, Legal, Finance and other supporting areas
• Ensure that the product is fit for purpose within different regions and adapt as necessary to enable global rollouts
• Working closely with the IT delivery and architecture teams to ensure that the solution is fit for delivery model
• Working closely with the business architecture and business analyst teams to ensure the product meets the Target operating model and process flows and adapt as necessary
• Work closely with the Programme delivery lead to prepare a product roadmap that aligns with the overall portfolio transformation strategy and portfolio roadmap.

Customers / Stakeholders

Primary customers are:

• Business lines – GBM & CMB
• Functional Teams – e.g. Risk, Group Finance
• Operational support teams
• Group & Regional teams
• Other Risk sub-functions – global and regional

Other stakeholders on projects will include (as demanded by specific project need):

• Other IT delivery functions
• Other Transformation functions
• Regulatory authorities
• Other service delivery functions
• Data service providers
• Software, data and service vendors

The Product Owner will interact equally with senior management of stakeholder groups and support/coordinate staff as necessary. Governance should be in accordance with Group standards, policy and procedures.

Leadership & Teamwork

• Trusted by colleagues and customers to make balanced, fair decisions
• Ability to collaborate and showcase the product to teams and stakeholders.
• Contribute to an environment of continuous performance improvement. Building an inclusive culture where diversity of thought and different perspectives are equally valued

Major Challenges

• To be flexible and adaptable in an environment of constantly changing priorities, challenging bureaucracy and staying true to the values and strategy of the Group. Drive embedding of new ways of working.
• Working across multiple markets and business/functions with multiple delivery and business partner teams
• Defining the approach and dealing with complex requirements and unique projects – often one-off initiatives.
• Management and control of projects to meet exacting timescales.
• Achieve sustainable saves and measurable improvements across the programme as set out in the business case
• The systems and processes involved are often highly technical or require specialist knowledge to understand and effectively support the change programme fully.

What you will need to succeed in the role:

Experience

• Proven Product Ownership/ Project Management experience in a complex global environment financial services industry.
• Proven ability in leading technology teams using agile methodology and nurturing talent.
• Experience in Credit and lending within commercial / global banking is preferred but not mandatory.
• Excellent decision making and problem-solving ability.
• Proven ability to rapidly develop matter expertise in a range of technical and non-technical areas.
• Strong interpersonal skills with the ability to communicate technical matters effectively with senior leaders in Compliance and business sponsors.
• Requirements gathering experience and conducting design activity with a mix of business, operations, and technology-focused products/ projects.
• Strong negotiation skills.
• Effective written and verbal communication skills with high attention to detail.
• Highly motivated self-starter with proven ability to work collaboratively within teams and to deliver on time.
• Proven ability to rapidly develop matter expertise in a range of technical and non-technical areas.
• Sound judgmental skills to identify and resolve problems.
• Experience in managing resources using appropriate communication, delegation, and planning skills.
• Ability to motivate and lead people, employing appropriate management styles.
• Proven ability to work across regions whilst maintaining a global perspective.
• Ability to work with IT teams to deliver on tight schedules.

Capabilities 

• Develops products propositions and strategy;
• Defines and articulates the features, benefits and value of products for target customers in business
• Develops the organisation, processes and capabilities required to deliver products
• Benchmarks products against competitors/market to build competitive advantage
• Shapes the development of product together with the business

Qualifications and Accreditations

• Industry certification in Agile Product Owner / Product Manager such as SAFE, Scrum @ scale etc. is desirable

Link to Candidate User Guide:

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Go to the below link and type “IND GSC : IJP Applicant User Guide” in search bar.

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You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.” 

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