HSBC Group

Business: Markets Securities Services – eClient Services

Open positions:1

Role Title: Senior Associate

Global Career Band: 6

Location (Country / City ): India/ Bangalore

Recruiter Name : Srinivasan S

The Opportunity:

Role purpose (overall high-level summary of the role)

• The role of eClient Services is to ensure our clients (Internal / External) have an excellent experience and journey with HSBC products and to deliver a world class support service that differentiates HSBC from competitors in the market.
• As a member of the Global eClient Services team, you will be responsible for the following aspects of a client’s journey:
• Ensure our clients have a seamless enablement experience on HSBC proprietary and non-proprietary systems.
• Monitor and resolve daily client issues related to Fixed Income, electronic Trading platforms (e.g. Bloomberg, TradeWeb, MarketAxess. etc) across business and companies.
• Responsible for the client’s technology connectivity and their relationship with our Digital offerings.
• Understand the details of the front to back system and infrastructure of HSBC.
• Understanding of trading and electronic risk management capabilities of HSBC and External Markets.
• Working in a very high-paced, high-risk environment where you have a direct impact on client relationships and the revenue of the Global Markets franchise.
• eClient Services is a single Global team operating a 24 * 5.5 support model – an ability to work with and support colleagues in all locations is essential to being effective in this role. Some of the core day to day activities involve Client onboarding on GDE, trader set up, stuck trade management, Client and User enablement on Trade web, BBG and Market Axess.

What you’ll do:

• Knowledge of Investment Banking Products (especially Fixed Income or any other financial product), electronic Trading platforms (e.g. Bloomberg, TradeWeb, MarketAxess.. etc) across business and companies.
• High level organizationals skills and attention to details, while processing day-to-day.
• Ability to demonstrate proactive approach, accountability, and ownership around client issues (Internal/External).
• Identify any potential inefficiencies in the current process or technology and drive change and improvement.
• Co-ordinate with HSBC’s internal groups and collaborate, often globally with Front Office Sales, Trading and Technology teams to facilitate client on boarding to e-technologies.
• Creating Operation efficiencies, to have proven record in demising redundant processes and refining existing ones.
• Project management experience an added advantage if candidate has any specific certification from his past roles.
• Strong client facing relationship and interpersonal skills with verbal & written communications.
• Stakeholder management to work together with Sales, Trading, Product Owners, Middle office, Back-office teams etc.

Leadership & Teamwork 

• Be a part of business team and cultivate spirit of commercial focus, innovation, and entrepreneurship.
• Ability to develop additional skills during his tenor within the team/organization.
• Lead by example attitude
• Timely escalation, appropriately speak up and ask the right questions.
• The coverage is for  New York Shift

What additional skills will be good to have?

Technical Skills

• MS Office – Excel, Word, Power Point.
• Coding Skills – Alteryx, Tableau, VBA, SQL, Python, Qliksense
• A rapidly changing regulatory environment with extensive impacts on the Markets businesses.
• Increasing focus on business continuity delivery
• Availability of appropriate resources and conflicting priorities across the busines
• Responsible for the continual assessment of operational risks associated with the role and inherent in the business, taking account of changing regulatory, economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructuring and the impact of new technology. Uses initiative and independent judgement daily to analyses, problem solve and proactively respond to sales, trader and client queries and requests from senior management. Must have ability to make risk-controlled decisions in fast moving markets.
• Demonstrates compliance with HSBC Bank PLC Group standards, manuals and policies and adheres to the defined work practices, internal controls and risk management standards associated with the role.
• Demonstrates HSBC values and culture and adheres strictly to compliance and operational risk controls in accordance with HSBC and regulatory standards, policies and practices, reports control weaknesses, compliance breaches and operational loss events.
• Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.
• Understands, follows, and demonstrates compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which the jobholder is involved, specifically Internal Controls and any Compliance policy including, inter alia, the Group Compliance policy.

"Within HSBC certain roles are designated as Enhanced Vetting Roles. For these roles, all internal and external applicants are required (subject to local laws), to pass satisfactorily a series of additional checks both as part of the application process and, if successfully recruited into the role, on an ongoing basis if they remain in such a role. This role has been designated as an Enhanced Vetting Role."

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You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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