HSBC Group

GCB 7

Some careers have more impact than others.

If you’re looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued.

HSBC Life is a world-class institution where you can specialize in Insurance but enjoy the advantages that come with being part of a leading global international bank. Here you can specialize in Insurance but enjoy the advantages that come with being part of a leading global international bank.

Insurance is about people, and the promises they make. At HSBC Life in Singapore we help deliver on these promises by providing a wide variety of life insurance products and services to our clients throughout the Asia-Pacific region. Our employees enjoy a dynamic and innovative workplace and a world of opportunities to develop their careers in a high-profile growing business segment. We empower our combined team of high-performing individuals to build skills and explore new experiences to realise the full potential of being part of HSBC.

Together we will pursue efficient ways of working. We will harness the latest data and technology solutions to achieve meaningful outcomes for our clients. And the protection we offer will create broad and lasting impact, helping clients to be healthier, more productive and more confident in their futures.

We are currently seeking a high calibre professional to join our team as a Senior Associate, Life and Shield Claims.

Principal Responsibilities

In this role you will

• Provide accurate and timely assessment of major claims, i.e. Death/Critical Illness/Total and Permanent Disability, as well as Shield claims within the required service standards and ensure that claims are paid accurately and promptly
• Handle claim investigations and appeals
• Deliver excellent service and enhance customer and distribution channels relationship management
• Review claims processes and participate in process improvement projects, initiatives and system enhancement for the department, including establish claims best practices
• Handle emails on claims related enquiries
• Handle claims quality checks and ensure compliance to regulations, internal company and group policies
• Handle projects as a subject matter expert (SME) of claims, and ensure the successful and timely implementation of the projects
• Do other work as and when required by Team Lead or HOD 

To be successful you will need

• Degree or Diploma holder with Professional Insurance Certificate with at least relevant claims experience or have prior experience working for life insurance companies
• To have strong analytical, written and communication skills
• Customer centricity and meticulousness with the ability to work under pressure, excellent interpersonal skills to effectively communicate with all stakeholders
• High level of integrity, takes accountability and ownership, and a team player
• Good medical knowledge and ability to explain medical conditions in insurance context
• To take initiative to improve current state of things and has a positive/proactive mindset and embrace new changes

When applying, please submit a full resume. Your local internal application policy should be followed. For more information you can visit HRDirect and search for content "SGP: Internal Job Application Criteria”. 

Opening up a world of opportunity

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.