HSBC Group

GCB 4

Some careers have more impact than others.

If you’re looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued.

Wealth and Personal Banking (WPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. Wealth and Personal Banking has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation.

We are currently seeking a high calibre professional to join our team as a Senior Business Quality Assurance Manager.

Principal Responsibilities

Reporting to Global Head of Business QA accountable for leading, managing and driving the evolution of the testing / QA function/discipline for deliverables and activities and delivery centre as Agile and DevOps ways of working are further adopted. The role holder will be part of the broader AMH Transformation QA & Test capability, bringing together traditional Technology and Business Testing and Quality functions to drive effective and efficient ways of working whilst continuing to deliver quality product to our customers. The role holder will ensure that all changes across AMH Transformation Portfolio meet the business criteria and customer requirements, to ensure quality of deliverables and best in class experience.

Provide leadership of a strong horizontal testing capability of internal staff and vendor engagements of multiple initiatives delivered both to Hong Kong and other markets across Asia Pacific and beyond.

• Building a high-performance team in accordance with the principles of the QA & Test capability in AMH Transformation
• Supervision and direct leadership of AMH Transformation QA & Test capability in China
• Escalation points for project issues and concerns
• Supporting the delivery production line (development, testing and implementation) ensuring digital deliverables meet business requirements and are fit for purpose to release to customers
• Contribution to the delivery of all flagship Group Transformation Programmes specifically those in AMH Transformation and the broader WPB (Customer & Products landscape)
• Management and leadership across the testing horizontal for the Business headcount within AMH Transformation QA & Test
• Oversee internal business user engagement in business acceptance activity, particularly with internal facing applications
• Oversee and Lead transition to agile within the testing discipline
• Work with external data sources and industry trends to ensure that cross browser and device coverage accurately reflects customer usage, standardizing this but accounting for any specific regional anomalies
• Direct Leadership of up to 60 FTE (@ GCB5-6 grade) and indirect leadership of vendor and partner resource that is part of the capability in China
• Management of business acceptance activity for the CTB/RTB portfolio of projects and initiatives across WPB Channels Transformation
• Indirect leadership of resources and specialists across other functions and organizations (where work is outsourced including business users and agency resources)
• Define and implement training and development plan for own team and encompassing accreditation with robust approach to performance management that leads to high performance culture
• Operate within WPB QA & Testing and broader Channels Transformation governance structures
• Identification of key risks, issues and interdependencies and providing appropriate mitigation strategies or escalating as appropriate
• Develop clear governance procedures within the Business QA discipline
• Support audit / independent programme assessments as required
• Ensure HSBC is not put at any operational or reputational Risk

• Sound knowledge and understanding of Agile delivery and the role the Test / QA discipline plays
• Personnel experience in customer focused organizations, in disciplines such as digital, HTS or change management
• Strong performance management and team development skills
• Good knowledge and experience of testing process and practice
• The ability to quickly understand customer and operational considerations
• Awareness of User Centred Design methodology, and strong customer focus
• Excellent understanding of project methodology, frameworks and best practice
• Subject Matter Expertise of channel, including technical, commercial, marketplace and customer considerations
• Innovative – the ability to approach things differently or do different things to deliver goals
• Experience of process improvement and LEAN thinking methodologies
• Highly developed communication skills, both written and verbal, to explain complex or technical issues
• Pragmatic decision-making skills, with the ability to make clear judgments based on a range of factors, e.g. commercials, risk, customer experience; determine the implications and make recommendations as needed
• Strong relationship management skills to satisfy a wide range of internal and external customers with conflicting priorities
• High levels of resilience and self-motivation
• Proficiency in both English and Cantonese is required, with strong verbal and written communication skills in both languages

When applying, please submit a full resume and attach your appraisal reports for the last two performance years. Your local internal application policy should be followed. For internal applicants in Hong Kong with less than twelve months in their current role, please also obtain and enclose the endorsement from your current line manager in the application as well; for more information, you can visit HRDirect and search for content "HKG: Do I need any approval to look for internal career opportunities?".

You’ll achieve more at HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.