HSBC Group

GCB 4

Some careers shine brighter than others

If you’re looking for a role that will help you stand out at HSBC, take a look at how you can fulfil your potential.

HSBC Corporate and Institutional Banking (CIB) is a markets-led, financing-focused business that provides investment and financial solutions. Within CIB, Securities Services provides robust and reliable solutions that help clients mitigate risk and enahce their performance. Working with institutional investors, banks, insurance companies, governments, and multinational corporations, Securities this team a range of fund administration, global custody, sub-custody and clearing, and corporate trust and loan agency services.

We are currently seeking a high calibre professional to join our team as a Senior Client Service Manager.

Principal Responsibilities

In this role you will

• Work in the client service team for Global Custody covering clients in Hong Kong with their day-to-day custody enquiries, responsible for independently working with large and complex institutional clients, such as Asset Owners, Assets Managers, Insurance & Public Sector
• Manage a portfolio of clients and also act as a team manager capacity supervising the client service managers for global custody
• Act as the escalation point to ensure we attain the highest levels of Client Service satisfaction, retention, and reference-ability of the client base
• Function as the focal point of contact, leading the design and implementation of service enhancement client plans, projects and as well as collaborating with the relevant Operations and Product teams to address client needs and provide regular updates to senior management
• Ensure adherence to the client governance and oversight for assigned client base, including client due diligence
• Conduct regular service reviews of responsible client portfolios to measure KPIs & SLAs to identify operational efficiencies in the service model

To be successful you will need

• Solid experience in client management roles with relevant experience in Global Custody, Investment Management or asset servicing related disciplines
• Excellent communication skills and client facing experience. Strong operational background across settlements, asset servicing, and treasury / cash operations is preferred
• Ability to interpret market regulation changes by working with relevant sub custody market and communicate expected changes to internal stakeholders and clients
• Flexibility to adapt to the changing demands of the industry, clients, and internal stakeholders. Able to work in a quick pace environment and manage individual and team priorities effectively
• Experience and adaptability to operate across a complex organization collaboratively, whilst ensuring that the agreed client/HSBC agenda is effectively managed

When applying, please submit a full resume and attach your appraisal reports for the last two performance years. Your local internal application policy should be followed. For internal applicants in Hong Kong with less than twelve months in their current role, please also obtain and enclose the endorsement from your current line manager in the application as well; for more information, you can visit HRDirect and search for content "HKG: Do I need any approval to look for internal career opportunities?".

Opening up a world of opportunity

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.