HSBC Group

Business: IWPB Technology

Open Positions: 1

Recruiter Name: Veronica X Y ZHONG

Location: GZ

Why join us?

HSBC Group invests billions of dollars annually into positioning itself as a global leader in technology led banking, driving innovation and transforming our digital capabilities.  The Global Private Bank & Wealth has made significant progress towards establishing globally consistent, market leading products and propositions across its major booking centers. This transition into a leading global wealth manager will provide the necessary platform from which to drive sustainable returns and realize the goal of becoming the Private Bank of choice to the families of the owners and principals of the Group’s best corporate clients.
We are now seeking experienced and self-motivated to join our team as an Senior Consultant Specialist

The Opportunity:

This is Senior Consultant Specialist role hiring to act as ITSO to manage services for Advisory SVS within IP&A platform. 

What you’ll do:

• Being the key enabler for the team based on China to manage services for Advisory SVS
• Being the ITSO or delegate to ensure service is compliance with the controls
• Conduct and go through the process like ITSA, DataVisa for new service on boarding
• Help to ensure service stability on production (work with development team, infrastructure team etc. to fix any known issues)
• Ensure the appropriate support model is established, which may include 3rd party providers. ITSO will be responsible for maintaining support groups for the services they own.
• Review and approve (or deny) production change requests relating to their IT Services.
• Ensure Service Continuity plans are maintained and routinely tested
• Ensure Operation Level Agreements (OLAs) are Reviewed
• Ensure problem resolution within agreed timeline 
• Compliance to data governance and periodic review in tools
• Understanding the Business Maximum Disruption Time (MDT) and ensure this is reflected in the service Recovery Time Objective (RTO).
• Conduct Disaster Recovery exercise
• Participate in service deployment to production by ensuring that data required to document Operational Data is provided via the IT Service Acceptance process and associated Non-Functional Requirements. 
• Manage the day to day capacity and performance of the service. Conduct regular reviews of the metrics captured and identify potential areas of constraint. Assist ITID to plan the shared environment by providing updates of critical changes and growth figures.
• Identify, in conjunction with the business, new initiatives that may impact the service. This may include new products, changes to existing products that will increase market traction, new countries that are being targeted.
• Forecast Application Performance
• Proactively monitor the performance of the information using data captured available via APM tools (e.g. AppDynamics, ITRS Geneos). Ensure equivalence for externally hosted services, and reference within the contract.
• Ensure that appropriate KPIs are identified for the service to help understand performance and forecast against these.
• Review and agree business performance requirement by, reviewing business service availability (PLA) hours and accommodate the OLA service hours, reviewing business performance targets PLA targets and adjust OLA targets accordingly.
• Ensure appropriate business system access controls are in place.
• Support China delivery team capability uplift
• Support/participate in department management and strategic initiatives

• Experience as ITSO, production support role or similar where person was looking after live service
• Experience with running meeting with stakeholders in English 
• Knowledge of technologies on Network, Java / JVM and SQL, UNIX, Windows, Oracle DB, MQ and Web application servers architecture
• Strong command of English and confident communicator,
• Good decision making and analytical skills,
• Strong team player with good interpersonal skills,
• Desire for continual learning,
• Intensively driven, proactive and delivery focussed
• Must be flexible and open minded - due to the nature of support work, each day is different and workers must be willing to adapt and change to the changing situations,
• Availability to work in different shifts, or be “on call” duty, to support a ‘follow the sun’ model if required.
• Minor 8 years experience in related IT areas. 
• Experience in AWS/GCP would be a plus
• Network and security knowledge and certification would be a plus
• ITIL knowledge and certification would be a plus

What additional skills will be good to have?

 • Professional certifications on technical or project management domains
 • Experience of Private Banking and investment service is a value added

Link to Candidate User Guide:

https://hsbchrdirect.service-now.com/hrsp?id=kb_article&sys_id=60ce20691ba69010280dc9df1d4bcb56

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Software Development (GuangDong) Limited Xian Branch***