HSBC Group

Open positions: 1

Global Career Band: 7IC

Why join us? 

The UWS GSC team comprises of c.1300 FTE across 5 countries / 6 sites – India (Hyderabad, Vizag), Philippines (Manila), China (Guangzhou), Malaysia (Kuala Lumpur), and Sri Lanka (Colombo). This team supports lending underwriting operations for 13 markets across the group 

The Underwriting (UWS) function is responsible for Credit Assessments, Verifications, and fraud checks for referred lending applications. It is a critical part of customer journey for all assets (Mortgages, Personal Loans, Credit Cards, and Overdrafts). The function also, includes processing of limit increase requests of pay/no pay referrals.

Underwriting function is critical to supporting RB&W’s growth ambition, while focusing on adherence to risk policies, managing operational costs and optimizing customer experience.  Key outcomes include improved turn-around times, increased credit and approved straight through processing (STP), ensuring we meet Service Level Agreements (SLAs) once application hit UWS queues, and maintaining transaction quality as per country specific targets 

The Opportunity:  

The role would require to critically and holistically assess and verify unsecured/secured applications for salaried/self-employed customers within approved policies, procedural guidelines, within stipulated Service Level Agreements. Conduct prescribed due diligence of financial documents to determine customer affordability and suggest recommendations to team mangers/business. Ensure comprehensive checks on an application before the Bank’s decision to lend to a customer, keeping in mind local market knowledge. A successful candidate should be passionate about learning, delivering learning and excited about the prospect of leading by example.   

What you’ll do:     

• Meet and exceed PLA and KPI targets (Quality, RPH and Operating Efficiency). Maintain strict adherence to schedule.

• Ensures applications are assessed and verified consistently, objectively, with uniform application of policy, procedure, and guidelines.

• Identify and escalate potential risks, operational and otherwise.

• Ability to be flexible and willing to change along with changes in corporate and department objectives in addition to recommending changes to assist in meeting these objectives.

• Contribute for continuous process improvement to reduce the cost and enhance the end customer experience.

• Support achievement of team objectives.

• Participate actively in employee development activities like coaching/feedback.

• Mandatory and other training completion and performance to be owned by self.

• To be aware of the Operational Risk scenario associated with the role and ensure that all actions align to mitigating the same.

• Conduct self and make informed decisions that protect HSBC values, reputation and business.

• Able to assimilate a large amount of information and make effective decisions on a wide range of issues.

• Identify and Inform Line Management of potential risks within the process.

• Ability to analyze complex problems, interpret operational needs and develop integrated, creative, technical solutions.

• Obtain delegation limit for secured/unsecured products where applicable.    

What you will need to succeed in the role:       

Functional Knowledge

• Awareness of the types and nature of credit products and processes.

• Understanding of Credit life cycle.

• Strong analytical, problem-solving, communications, financial and interpersonal skills.

• Excellent verbal & written communication skills.

• Provide excellent customer service to internal/external customer by maintaining good call quality in accordance to Call Monitoring/ Call Coaching standards. (where applicable)

• Acquire exhaustive knowledge on process, procedures and Credit policies and upgrade the knowledge on an ongoing basis.

• Should be a Graduate in any discipline. (Preferable in commerce). Higher qualification is not a bar provided aspirations are commensurate with the position. 

What additional skills will be good to have?     

Leadership & Teamwork 

• Work closely with line management in delivering the strategy.

• Liaise with sales team/frontline for effective resolution of discrepancies regarding verification, documentation, where applicable.

• Demonstrate ability to inspire and motivate individuals/teams.

• Engage with colleagues and other internal stake holders to deliver the set objectives and exceed.

• Able to work under varying shifts and under pressure.

• Assist & co-ordinate with stake holders to structure the cases to ensuring better and smooth flow of applications.     

Please refer the Candidate User Guide in the below link to understand your own journey as a candidate.

https://hsbchrdirect.service-now.com/esc?id=kb_article&table=kb_knowledge&sysparm_article=KB0184596&sys_kb_id=712b5f041b1f82908d3a0fe7ec4bcbd6

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued by HSBC Electronic Data Processing (Guangdong) Ltd. GSC China***

(* The information contained in this job description is a true and accurate reflection of the job as specified.)