HSBC Group

For any UK based employees wanting to apply for this role, please do not apply via this page.  Instead, please use the following link which will take you to our new Explore jobs / Eightfold Career Hub.hsbc.eightfold.ai/careerhub/explore/jobs. Any non-UK residents, please continue with your application on this page. 

If you’re looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further.  

Global Payment Solutions (GPS) is made up of almost 10,000 people, across more than 60 countries. The business is uniquely positioned to help clients make payments across borders, across currencies and regulations, quickly and efficiently with dedicated country and regional and global support.  Our expertise in this area is repeatedly recognised by the industry’s most prominent publications and associations with numerous global, regional and country awards.

We are seeking an individual to join this team in the role of Senior Data and Transformation Manager.

In this role you will:

• Be responsible for enabling the execution of the Client Service strategy through change management and data analysis.
• Lead and support on projects and initiatives for Client Service Europe to enhance client and employee experience, managing project plans, escalating risks and issues and managing stakeholders.
• Improve Client Service SLA's and performance by using data expertise to assess, analyse and provide recommendations and drive change.
• Manage and support processes and provide suggestions for process improvements to enhance experience for Client Service colleagues.
• Actively engage and provide metrics across Client Service organisation including weekly updates and monthly metrics reports.
   

To be successful in this role you should meet the following requirements:

• Influencing skills and strong skills in stakeholder management.
• Have the ability to ensure complex and/or technical information is articulated in a simplified and meaningful way to stakeholders.
• Have the ability to continuously adapt to balance and priorities different demands of the team and requirements from multiple directions and stakeholders. Strong organisational, time management and planning skills to cope with multiple responsibilities.
• Have strong experience with Microsoft Excel and data analysis.
• Practical experience of project management, successfully supporting complex change initiatives. 

*Please note: This role is based in the Edinburgh office.  The successful applicant will be required to spend at least 2 days a week at this location or out visiting clients. Hybrid working is available, but the role holder will need to live within a commutable distance of the aforementioned office.

To support you with putting your best foot forward for our internal opportunities, you are invited to take advantage of our CV and Interview workshops, hosted by our Talent Acquisition team. To find out more and register to attend please click on this link.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com

Telephone: +44 207 832 8500