HSBC Group

Open positions:1

Global Career Band: 7IC

Why join us?

• Fraud Risk operations team is an integral part of  Shared Service Contact Centre. The Fraud Operations team deals with fraud prevention and mitigation processes and constantly working towards combating fraud and protecting the Bank and our customers from losses and fraud risk.
• Pro-actively gather intelligence from media reports and appropriate websites to identify customers of HASE, affiliates of HASE, and customers involved in Fraud/SCAM etc. Build on their knowledge of latest  Fraud trends.

The Opportunity:

The job holder is responsible for identifies fraudulent activity under minimal supervision on various products, across multiple platforms, to protect Company assets and our customers. Initiates and/or receives contact from customers, potential victims and external parties while monitoring various queues, reports and items as part of the fraud prevention process. Leads by example and may assist with training and other departmental support as needed.

What you’ll do:

• The jobholder will ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organisation.
• The jobholder is responsible for managing and mitigating operational risks in their day to day operations. In executing these responsibilities, the Group has adopted risk management and internal control structure referred to as the ‘Three Lines of Defence’.
• The jobholder should ensure they understand their position within the Three Lines of Defence, and act accordingly in line with operational risk policy, escalating in a timely manner where they are unsure of actions required.
• The jobholder will make informed decisions in accordance with the core principles of HSBC's Financial Crime Risk Appetite.
• The jobholder has responsibility for overseeing and ensuring that Operational risks are managed in accordance with the Group Standards Manual, Risk FIM, & relevant guidelines & standards.
• The jobholder should comply with the detailed expectations and responsibilities for their core role in operational risk management through ensuring all actions take account of operational risks, and through using the Operational Risk Management Framework appropriately to manage those risks.
• The jobholder will conduct investigation and handle calls related to fraud risk. 

What you will need to succeed in the role:

• Ability to demonstrate strong organizational and time management skills to meet department standards of productivity and quality in a production environment
• Achieve results while managing workloads for multiple products, potentially across various platforms and systems.
• Processes and procedures within HSBC are constantly changing with the introduction of new systems and products.  The job-holder will need to be flexible in approach.  Different styles of investigation and reporting will be required, dependant on the nature and location of the incident.  Consequently, the jobholder must quickly understand how unfamiliar and varied systems and procedures operate, facilitating the identification of relevant issues, and use the acquired knowledge proactively in order to progress investigations.
• Minimal supervision and consistent coaching and development from immediate supervisor. Adherence to policy and procedures with expectation of appropriate judgment and discretion being exercised
• Timely escalation of Fraud Trends, issues, etcs to Management and Fraud Risk
• Capacity to be self-reliant and opportunity to demonstrate initiative.

What additional skills will be good to have?

• Strong practicioner of Fraud Operations event.
• Knowledge and experience of working within of Fraud processes
• Fluency in Cantonese & English is a requirement for this role.
• Excellent interpersonal skills with the ability to communicate with customers and external parties.
• Highly effective and demonstrated oral and written communication skills.
• Proven critical thinking, personal organizational and time management skills
• Knowledge of MS Office products.
• Excellent communication skill – both  conversational and written.
• Drive, teamwork and positive cooperation towards the achievement of team/department goals.
• Ability to organize work independently and as part of a team.
• Rotating shift from 9:00 to 22:00

Please refer the Candidate User Guide in the below link to understand your own journey as a candidate.

https://hsbchrdirect.service-now.com/esc?id=kb_article&table=kb_knowledge&sysparm_article=KB0171483&sys_kb_id=4c793c401b7a1c509e15553a2d4bcb35

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued by HSBC Electronic Data Processing (Guangdong) Ltd. GSC China***

(* The information contained in this job description is a true and accurate reflection of the job as specified.)