HSBC Group

Open positions: 1

Global Career Band: 4PM

Why join us? 

Wholesale Transformation is responsible for world-class strategic transformation of Wholesale banking through smart execution. We act as strategic partners to business and create world class digital capabilities that enable HSBC Wholesale to digitize at scale and simplify the lives of our colleagues & customers.

We are a team of ~500 globally and over 200 in India, driving design, process excellence, business change, product ownership, simplification and automation across Wholesale Value Streams (Client Onboarding and Servicing, Global Payment Solutions, Global Trade & Receivables Finance, Capital Markets, Sustainability, Platforms & Regulatory programmes).

The Opportunity:  

Role purpose (overall high level summary of the role)

The purpose of this role is to successfully shape and execute against Wholesale’s global strategic change & simplification agenda. Process Engineering Senior Manager will collaborate with CMB & GB Businesses across regions to successfully deliver Change and build Community for the Bank’s wholesale business to bring cultural change via Lean Six Sigma mobilization; streamline and digitize our products, propositions and internal processes. They will have proven experience of successfully executing against the overall programme, Objectives & Key Results (OKRs). They will be accountable for the timely and high quality delivery of initiatives, adhering to HSBC core practices & frameworks.

What you’ll do:     

• Support and implement process excellence and re-engineering agenda across all regions globally.
• Cultivate and evolve a continuous improvement culture and community emphasizing on Lean Six Sigma techniques. Implement new initiatives and ideas on cultural change and replication.
• Develop Lean Six Sigma training materials and conduct LSS Black Belt/Green Belt/Yellow Belt trainings.
• Drive and coach productivity/efficiency related LSS improvement projects.
• Lead mass communications and reporting of key performance indicators.
• Deliver transformation change in Process Engineering to achieve cost, service level and customer satisfaction through mobilization of improvement initiatives following the Lean Six Sigma approach.
• Support mobilization of Simply Better (idea generation platform).
• Foster a high engagement team to deliver good quality output exceeding user expectations.
• Lead Data Discovery Hub via conducting data analysis using MINITAB and other LSS tools.
• Ability to conduct Process Discovery and Value Stream Analysis.

Leadership & Teamwork 

• Strong stakeholder management and influencing skills.
• Ability to co-ordinate with multiple stakeholders and get necessary actions/decisions taken within desired timelines.
• Responsible to provide project status update to various project stakeholders including senior management.
• Act as trusted advisor and a partner to stakeholders to identify and ensure commercially based decisions are taken on prioritizing and optimizing the project portfolio.
• Strong analytical and problem-solving skills with experience of reporting and governance in a large programme.

What you will need to succeed in the role:       

• Must be Lean Six Sigma Black Belt or Master Black Belt certified.
• Minimum 10+ years of relevant exp is must.
• Hands-on experience driving Lean Six Sigma agenda in your organization/department i.e., training, coaching, data analysis.
• Should have delivered projects with medium / high complexity and scope.
• Strong change management and communication skills for training/coaching.
• Excellent inter-personal skills and analytical skills.
• Ability to work in a cross-functional, multi-cultural and location environment.
• Ability to work on multiple initiatives simultaneously.
• Skills to overcome challenges & roadblocks, create innovative solutions and work in an agile way.
• Good English written, verbal communication, negotiation and influencing skills.
• Understands how technology/process improvements adds value to the business and to the end customer.

What additional skills will be good to have?     

• At least 3 years of banking experience.
• Experience in Transformation, Change Management, Agile, Design Thinking, Project Management, Digitization and Automation.
• Experience on ideas generation and management platform.
• Experience on Process Modelling and Intelligence tools like ARIS.

Please refer the Candidate User Guide in the below link to understand your own journey as a candidate.

https://hsbchrdirect.service-now.com/esc?id=kb_article&table=kb_knowledge&sysparm_article=KB0184596&sys_kb_id=712b5f041b1f82908d3a0fe7ec4bcbd6

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued by HSBC Electronic Data Processing (Guangdong) Ltd. GSC China***

(* The information contained in this job description is a true and accurate reflection of the job as specified.)