HSBC Group

For any UK or CIIOM based employees wanting to apply for this role, please do not apply via this page. Instead, click here to apply via our new platform.  Any non-UK/CIIOM based employees, please continue with your application via this page.

If you’re looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further.

Our International Wealth and Premier Banking business supports millions of individuals, families, business owners, investors and entrepreneurs worldwide. We provide products and services that include current accounts, credit cards, personal loans and mortgages, as well as savings, investments, insurance and wealth management. We also have specialized relationship managers who support customers with bespoke requirements, including high net worth and ultra-high-net-worth clients

A move across the business allows you to continue to access tailored professional development opportunities, and our fantastic benefits packages.

We are currently seeking one experienced individual to join the team in the role of Channels Footprint Strategy Senior Manager supporting the business in the achievement of sustainable growth aspirations by driving increased efficiency and productivity in the frontline and enhancing the overall customer experience across channels.

In this role you will:

·         Develop and implement pillars of the Integrated Channels Strategy, from business case to delivery

·         Monitor and analyse key performance indicators (KPIs) to identify areas for improvement and track progress against goals.

·         Stay up to date on industry best practices and emerging trends in physical footprint strategy, related technology and investments.

·         Develop, approve and implement physical channels footprint strategy (outlets, ATM network, people)

·         Management of investments in channels footprint – governance, business cases approval, post implementation reviews

·         Lead the optimisation of the physical footprint including wealth centre expansion, branch and ATM optimisation. Manage dependencies for execution (Operations, Corporate Services, IT)

·         Lead the agenda and work closely with Corporate Services (CS), Finance and IT, to deliver the footprint strategy and cost plans

·         Lead interlocks with the markets to align investment plans, support their execution and provide appropriate oversight

To be successful in this role you should meet the following requirements:

·         Solid understanding of financial management

·         Knowledge of CapEx within Financial Services environment

·         Solid understanding of channels footprint management on a Global scale.

·         Strong strategic acumen with the ability to produce business cases, make strategic recommendations and to story tell at an executive level.

·         Excellent analytical and problem-solving skills with the ability to use data and insights to drive decision making and performance tracking.

·         Strong leadership and communication skills, with the ability to influence cross functional teams and senior stakeholders.

·         Self-sufficient, with the capacity to work independently, multitask, filter information, and prioritize multiple demands.

This role is based in London and offers hybrid working.

Continue to grow with our internal opportunities.

To support you with putting your best foot forward for our internal opportunities, you are invited to take advantage of our CV and Interview workshops, hosted by our Talent Acquisition team. To find out more and register to attend please copy and paste this link into your browser - https://performancemanager.successfactors.eu/sf/learning?destUrl=https%3a%2f%2fhsbcbank%2eplateau%2ecom%2flearning%2fuser%2fdeeplink%5fredirect%2ejsp%3flinkId%3dITEM%5fDETAILS%26componentID%3dLDXX1066V%2d000%2dENGBR%26componentTypeID%3dVILT%26revisionDate%3d1692279360000%26fromSF%3dY&company=hsbcholdin

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.

We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse.

If you’d like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com

Telephone: +44 207 832 8500